Trail Appliances

Appliance Retailers
Richmond BC V6V 0B2
Write a Review
Write a Review

Recommended Professionals

94%(29 reviews)
95%(23 reviews)
92%(54 reviews)
94%(29 reviews)
95%(23 reviews)
92%(54 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

68%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Trail Appliances

Average customer rating:
6.7 10 (125 reviews)

Sort by

steve from Burnaby
steve from Burnaby
1 review Burnaby, BC
0/10

appliances

My 88 year-old parents bought $8k worth of appliances from Trail. When Trail delivered the appliances the delivery men wouldn't unplug the old fridge to install the new one becuase it was against policy. My father is blind and wasn't strong enough on his knees to pull the plug. Neither was mom. only after breaking down in tears and telling them to take everything back did the delivery guy pull the plug. Then they had to take the fridge doors off to move it. The delivery guys took them off but guess what? It was against policy to put them back on. Is this the kind of store you want to buy your appliances? Never again Trail.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Marley from Burnaby
Marley from Burnaby
3 reviews Burnaby, BC
7/10

Bar Fridge

We bought a lot of appliances from here. Everything worked well except for our mini fridge in our bar. It has been making a weird noise since it was first installed. We called Trail and they did send over to repair it. He said that the fridge needed a new fan. Brand new fridge and it already needed a new fan?! None the less the repair man said he would return with a new fan to fix the fridge. It has been more than a year now and we still have not heard from anyone. Other than that I would still recommend Trail because everything else worked perfectly and they work out a very good deal with you.

Approximate cost of services:
$3,000.00
Was this review helpful?
sature lam from Burnaby
sature lam from Burnaby
6 reviews Burnaby, BC
6/10

new house

I got washer, dryer, dish washer, stove and fridge from there. Delivery was good. Warranty repairs was done well. Not bad. Too bad the stove and dish washer broke right after the warranty period. Not worth to get it fixed. bought new used ones to save money.

Approximate cost of services:
$3,000.00
Was this review helpful?
kim park from Vancouver
kim park from Vancouver
1 review Vancouver, BC
0/10

LG front loader washer

I went into Trail Appliances looking to purchase washer that cleaned coveralls and the sale person Paul recommended me one, LG front loader washer for $1000 + tax. This machine was purchased with the assurance of the Sales rep that it was the most appropriate machine for washing heavily soiled work place coveralls.
We stopped using it after the two days of use. It was not cleaning the coveralls no matter what cycles were used; at best the cleaning was 50% of the previous basis top loader.
Also it was taking an hour & 20 minutes per load, the previous top loader would easily take 5-7 pairs of full size cotton coveralls, the LG 3-4 pairs only. After doing some research I found out that top loader washers are the best for heavy soiled clothing (you would think the sales rep would know this…)
In short we relied upon Trails expertise in the selection and it failed short.
I originally requested for store credit and told them I will purchase something else but the first offer was a 50% restocking fee made by the branch sales manager ( which would cost me about $550!!!) , the 2nd was a 35% restocking fee by the branch store manager, both of which are not acceptable. Why should I be penalized for something they sold me with assurance that this product was the best for what I needed? I would have purchased anything they recommended because we needed the washer right away and I know nothing about washers.
Trail appliance started as small business that thrived on customer service but now all they want to do is make quick sale and leave you stranded if you have problem. They give you the run around, not returning phone calls. All my home appliances are from Trail Appliance but from now on I will never purchase from them again.
I am still waiting for them to get back to us (now going on two weeks) but looks like I am stuck with this useless washer. Soooo sad?

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
Was this review helpful?
kaiweng chee GVRD
kaiweng chee GVRD
5 reviews Coquitlam, BC
10/10

purchase of a range

When it came time to replace our kitchen range, we ended up replacing our entire kitchen and decided to splurge on the range of our dreams, a Viking professional stainless steel model. The staff at Trail were not only knowledgeable but friendly and prompt in delivering. After sales service was unexpected.... A nice touch. Would recommend.

Approximate cost of services:
$8,000.00
Was this review helpful?
CC from YYC
CC from YYC
3 reviews Toronto, ON
6/10

Water Softener

We went in to the store for advice for a water softener. We came out with so much knowledge about different kinds of softeners and what was best for us and our needs. they have alot of sales people. Some are really good, some are not as knowledgeable as some.They also have plenty of choices to choose from and a chef cooking in the store showing their appliances. We chose Kinetico for our softener and have not regretted it. Our sales person provided great advice and would recommend doing research there first and compare.

Approximate cost of services:
$4,000.00
Was this review helpful?
Sasha, Coquitlam
Sasha, Coquitlam
23 reviews Coquitlam, BC
10/10

purchase of refrigerator

Long story short, our refrigerator recently gave out and it was time to replace it with something more energy efficient. Ended up sourcing from here due to the knowledgeable friendly and efficient service.

Approximate cost of services:
$1,500.00
Was this review helpful?
Len Nakonechny from Port Moody
Len Nakonechny from Port Moody
3 reviews Port Moody, BC
10/10

Dishwasher Repair

What a great experience having our dishwasher repaired with Trail Appliances. Fast, friendly and a job well done! We will continue to use their services in the future for any appliance repair or purchase.

Approximate cost of services:
$300.00
Was this review helpful?
Sasha, Coquitlam
Sasha, Coquitlam
23 reviews Coquitlam, BC
10/10

Purchase of Dishwasher

When we needed a dishwasher, we decided to go back to check out the selection at Trail Appliances.Their staff were helpful and knowledgeable and helped us to choose the right high energy efficiency dishwasher model--a Blomberg with stainless steel tub. We saved a few hundred dollars over the usual premium models and are very happy with our purchase.

Approximate cost of services:
$700.00
Was this review helpful?
Clare
Clare
8 reviews North Vancouver, BC
9/10

Refrigerator purchase

I was looking to replace my old fridge and was doing some research on prices and brands at different locations. I ended up finding the best price at trail appliance once I spoke with one of the salespeople.
I was impressed with trail and will go there for future purchases of appliances.

Approximate cost of services:
$1,600.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trail Appliances

At Trail Appliances, we make everyday life better. Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or figuring out what fridge will squeeze into your condo, we’ll give you expert advice so you can choose the right appliance for your ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Retailers pros in Langley?