super rooter

16 Hazelton Avenue Toronto ON M5R 2E2
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HomeStars  >  Plumbing in Toronto  >  super rooter  >  Sewer blockage
5 reviews Toronto, ON

Sewer blockage

Our basement toilet stopped flushing and being handy I tried several things including some new tricks learned from Youtube to no avail. I finally decided to call a plumber and chose Super Rooter based on their stated area of expertise. I made the right decision.

Working with Super Rooter was a pleasant experience from the beginning to the end. The woman who answered the phone asked me what was my problem and I told her "you know your advertisement (see attached) ? That is me. I am the guy who has tried everything and now has the plunger stuck to his head".

Mitchell arrive that afternoon and quickly diagnosed the issue as being in the main sewer line and not the vent or the toilet. And he did so while sharing his thinking with me, explaining the pipes and their diameters and the material they were made with, which part is mine, which is the city's, what is likely blocking, what is worst case scenarios, how he was going to remedy it, what the fee would be, firm, every step of the way explained to me in helpful detail.
He had a buddy in the truck which is a good thing because the machine he needed to lug down to my basement was massive and heavy. He called me down to show me when he hit something and explain how far out is was and what it likely was etc., all information which I was excited to learn.
As a final flourish, he called me down again and asked for a flat head screwdriver as he had already taken his tools to the truck but noticed when he was putting the toilet back on that the tank was a little wobbly and he wanted to tighten the bolts.
The lessons I got about this crucial aspect of my home alone were worth the fee.

Approximate cost of services:
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