Master Carpet Cleaning

Carpet & Rug Cleaning & Repairing
1111 Finch Ave. West, Unit # 15 Toronto ON M3J 2E5
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Private User
Private User
Private User reviews Toronto, ON
6/10

Carpet Cleaning

Disregard this post. I tried to delete the post but the delete option is not available.Disregard this post. I tried to delete the post but the delete option is not available.

Approximate cost of services:
$1.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Previous versions of this review:

Liala in Toronto
Private User
1 review Toronto, ON
0/10

Carpet Cleaning

Apparently I cannot post without selecting at least one star, but Master Carpet deserves zero stars. Master Carpet has ZERO integrity and causes damage. He took 2 of my carpets for cleaning. I called every 3-4 days for over 3 weeks asking for the carpets to be returned and was told they were being worked on. One of the carpets 5 'x 8' has a white floral pattern on a blue background. The carpet was returned with prominent blue streaks throughout the white floral pattern (see photo). He pretended there was nothing wrong and handed me the bill for payment. I showed him a photo I took of the carpet prior to him removing it for cleaning. He took the carpet away for another week and returned it shaved down to less than half the original height. He refused to acknowledge that he shaved down the carpet. He removed the blue streaks from the white floral, however, the blue background is now dull. The second carpet 8' x 10" was returned with most of the original stains and matted in the stained areas. He made excuses and had the audacity to tell me he would reduce the bill for both carpets to half. I spent 2 days cleaning the stains by hand and managed to remove them.

Approximate cost of services:
$500.00
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