Mr. Appliance North

Appliance Repair
65 Cedar Pointe Dr, Suite 180 Barrie ON L4N
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HomeStars
Appliance Repair
Mr. Appliance North
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87%

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Reviews by rating (past 12 months)

Reviews for Mr. Appliance North

Average customer rating:
9.7 10 (52 reviews)

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carolkline in Barrie
carolkline in Barrie
8 reviews Barrie, ON
10/10

Washing Machine repair

I am delighted with the prompt and professional service I had from Josh of Mr. Appliance for my washing machine. He was courteous, pleasant and professional. He took the time to explain the problem and the solution to fix it. He also had a marvellous way with my dog who, after a few minutes, lay on the floor quietly and showed better behaviour than I usually see! Thanks Josh for doing a great job!

Approximate cost of services:
$220.00
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Company Response

We are pleased you liked the service from Mr Appliance. Josh is always happy to meet new four legged friends and fix appliances too.

Thanks Again
Jason Francey

drmastone
drmastone
1 review Orillia, ON
10/10

Miehle steam oven

The technicians are always prompt and accommodating about giving us the latest possible appointment on a Friday as this is a cottage property. They park their vehicle at the end of the driveway to avoid spills and wear booties upon arrival in the house. This particular oven has been a recurring glitch, but the boys just smile and set to work to test the controls for faults.They explain how the oven works and why different techniques might cause issues. They even know where the breaker switch is in the basement. They have had to take this oven to the shop and back 4 times and are extremely careful to use a covered trolley to transfer the oven to their truck. It is quite delightful having these young pros attempt to educate this old gal on how to turn on the 10 plus options on this oven. You may call it a service call, but I call it a social call with educational benefits. I cannot complement Mr. Appliance enough on their intelligent, kind and sociable staff.

Approximate cost of services:
$80.00
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Company Response

Well that is a review every company would wish to have.

Thanks You from the Team
Jason Francey

Tony in PATUANAK
Tony in PATUANAK
1 review Patuanak, SK
10/10

Great Work

Jason has been to our house for two repairs and each time has done great work. He is on time, very professional and very helpful with advise on keeping our appliances in top shape. I would highly recommend his company to anyone needing appliance repair. Tony F.

Approximate cost of services:
$300.00
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Company Response

It's nice to find a great review on a Saturday before heading out with my Mr Appliance family for dinner. Thanks Again

Thanks Jason Francey
Mr Appliance
705-814-3003

miketessier
miketessier
1 review Barrie, ON
10/10

Dishwasher replacement

Replaced the old dishwasher with a new one and josh explained everything in detail. Kepted the work area very clean

Approximate cost of services:
$230.00
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Company Response

We are happy you liked the service. Josh is a great tech and we are proud to have him as part of the team.

Thanks Jason Francey

virginia in Toronto
virginia in Toronto
1 review Barrie, ON
0/10

appliance repair

We needed repair for our stackable dryer. We called, explained the make and model to the receptionist who booked an appointment. When the repair technician arrived he refused to do any work because the unit was stacked. We told him the appointment scheduler was told this. He refused to do the work. He told us he would come back the next day if we took the unit down. He refused to work on it at that time if we took it down then. When he returned the following day, he did not have the required part and told us to restack the dryer and they would order the part. That afternoon we got a call stating the part was in and they would be back the next day to install it. We unstacked the machine. When the appointment time the next day came and went, we called in and were told the part was back ordered and would take several weeks to come in. They told us not to bother calling anyone else because no one would be able to get it. We restacked the machine. We called to speak to the manager about our frustrations who was the rudest person to be dealing with customer service. She kept us on the line for 45 minutes arguing about how it was unnecessary to tell people when booking the appointment that the machine needs to be unstacked. When the part finally arrived the technician installed it and left taking payment. When we went to use the dryer, we found it had not been hooked up properly. We called to get the technician to come back out and were told we needed to book an appointment. This company is poorly managed and has unqualified technicians. Do NOT use them!

Approximate cost of services:
$360.00
2 of 2 people found this review helpful.
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Company Response

Please provide your service number. I do not see you in my system. If we did failed you I apologize and as per the many reviews and many thounds of calls we complete well, I assure you we care about our customers. As per Unqualified we are proud and trained by many Major Manufacturers.

Thanks Jason Francey
Mr Appliance

Michelle in Toronto
Michelle in Toronto
2 reviews Toronto, ON
10/10

Great job!

These guys fixed an issue with my dryer. The biggest challenge was figuring out how to access the back of the dryer which was wedged into a small closet and drywalled all around. They were great problem-solvers, very professional and positive. Mr. Appliance is my new go-to for any future repairs.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Justin and Josh say thanks for the review. Mr Appliance alway try's to resolve the problem and happy to help with your gas dryer.

Thanks Again
Jason Francey

Travis in Barrie
Travis in Barrie
1 review Barrie, ON
10/10

Washing Machine Fix

Josh W. came to my condo to fix my washing machine. He was extremely knowledgable. He gave me great info. on my machine and was able to help me figure out the problem. Great customer service and super professional. I would highly recommend him to anyone who needs an appliance looked at or fixed.
Thanks again.

Approximate cost of services:
$100.00
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Company Response

Thanks for the awesome review.

Jason Francey

Private User
Private User
1 review Gravenhurst, ON
10/10

Repair of stove.

We have had a terrible time dealing with Samsung with the oven not working on a 3 year old stove. Jason was very helpful in dealing with Samsung & obtaining the required parts.

Approximate cost of services:
$575.00
1 of 1 people found this review helpful.
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Company Response

We are happy you liked the service from Mr Appliance and hope your range lasts for many years.

Thanks Jason Francey

david_holmes27
david_holmes27
2 reviews Oro Station, ON
10/10

dishwasher

Repair an replace power cord...
Very well spoken...and polite workmanship! Josh the electrician was very professional and well mannered!

Ty ty !!

Approximate cost of services:
$0.00
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Company Response

Thanks your second review for Mr Appliance. We always valve people and work to repair appliances in a timely fashion.

Thanks Again Jason Francey

Alyssa
Alyssa
1 review East Gwillimbury, ON
10/10

Washing machine

Washing machine kept registering error codes during wash cycle. Determined that a new pump was required. Work was completed in a few hours.

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to review Mr Appliance. We alway try to respond quickly and take care working in people's homes. I will pass along your review to Josh.

Jason Francey
Mr Appliance

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Appliance North

Mr. Appliance is North America's leading home & commercial appliance repair franchise system. Established in 1996, its franchises provide full-service home appliance repair and light commercial appliance repair services. Mr. Appliance has more than 190 locations throughout the United States and Canada and is consistently ranked among the top home ...
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