Tm Appliance Service

Appliance Repair
Toronto ON M6M 2Z1
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HomeStars  >  Appliance Repair in North York  >  Tm Appliance Service  >  Terrible customer service
Private User
Private User
Private User reviews Richmond Hill, ON

Terrible customer service

My tenants told me the dryer stopped working so my building management recommended me TM appliances. I should’ve went with a different company. When I called them first, they sounded very annoyed and unprofessional, but I figured I should still give it a try since I don’t know other services. He told me to email them the details of the service request. After 2 days, finally receive a reply email booking the appointment. After the appointment, there was no communication with me as to what is the diagnosis of the dryer issue. I had to find out thought my tenants that they had ordered the part and will contact me for another appointment to install. So the next day I emailed and called them to ask for follow up. NO RESPONSE. I have to email 2 more times and call 2 more times, left a very unhappy voicemail, then 1 week after the service call, I receive a reply that they are still waiting for the part. I am trying to be patient, so I kept waiting. Now is 2 weeks after the service call and they just inform me the part they had ordered is not available so they will only charge me service fee. I am furious because how can they only tell me 2 weeks after that they don't have the part. Absolutely horrible service. I have emailed them back asking them why the delay, they replied answering other questions and completely ignored the delay question.

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