A Cut Above Painting

Paint & Wallpaper Contractors
Ottawa ON K2L 1S2
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Candida, Barrhaven
Candida, Barrhaven
2 reviews Ottawa, ON

Horrid customer service

I hired Clayton and Kelly to paint 3 bedrooms and the staircase, spindles and risers. While the bedrooms were painted well, the paint of the staircase started peeling off within 6 months/ when I brought this to the attention of Clayton and Kelly I was simply told it’s normal wear and tear. I requested that it be fixed but was not given a time and date for the staircase to be fixed. With no choice left I had to get another painting professional who did inform me that the paint peeled as there was not enough drying time in between coats. I am absolutely shocked at the customer service that I was not even given a date and time it could be fixed. Will never recommend Clayton and Kelly to anyone.

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Company Response

Afternoon Candida,
We apologize that our email to you was somehow misinterpreted.
In our email to you we specifically stated that the paint coming off in the 2 small areas on the banister was not indicative of normal wear and tear and that paint should not rub off under normal circumstances.
We also said that we would be more than happy to come by and touch those areas up for you.
We then said that we would let you know when we are working in your area so that we could come by and touch those 2 areas up.
We are sorry that you found our efforts unsatisfactory.
We wish you all the best in your new home.

Kelly and Clayton