I have always been a big believer that when I get less than adequate service that I need to make my dissatisfaction known to management. On the reverse side, I am also a believer that when I get service that I am very satisfied with, that I need to make my satisfaction known to management.
Subsequently, I need to relate a very positive experience with Calgary Elite Roofing over the last year or so.
My first experience with Calgary Elite Roofing was shortly after we moved into our house in NW Calgary. Which left me with a very good feeling about the company and the personnel.
Then in March 2020 we have some roof vents replaced and re-configured 2 bathroom fan vents, to function more efficiently by Calgary Elite Roofing. Just this past week there was an issue with one of the bathroom vents.
Within a short time of leaving a voice mail I received a call to enquire about the issue. We arranged a mutually agreed upon time that day (within 1 hour of call) to look into the problem. In less than 1 hour their Head Foreman arrived and got straight to investigating the issue. The issue was quickly identified and corrected. He took the time to explain to me what the issue was (with pictures) and how he repaired the issue. He also mention that if the issue persists to call them back and they would rework the vent line.
When asked about the cost, he said it was covered by the warranty on the work previously performed. That truly is impressive. As I had no idea any warranty would apply.
I wish I could name everyone that has been involved with the repairs / service over the last year, but I know I would leave someone out.
In this day and age it is rare that you receive this type of service. Well done Calgary Elite Roofing!