Clear My Snow

I have been a customer for 10 years and every year I hope things change. On last snow fall of 40+ cm nobody showed up for 3 days after. I had to call under service to clear us as my husband had biopsy appt that was scheduled for months and could not miss it. I am still waiting for my $100 refund. Every snow fall I have to call at least 10 times and still they promise couple of hours but nobody shows up. Excuse is everyone needs to be cleared. Why am I the last one all the time. We are on main street and boulevard gets at least 4 ft high...

Last time no salting and do a terrible job of cleaning up....BAD BAD customer service