My A/C unit was not cooling my house. I could see the fan spinning, so I was hoping the problem was with my tankless water heater (because I'm renting it). Unfortunately it wasn't (as determined by the renting company). I decided to call Climax because I had used their service 2 years ago and was pleased. I was happy to find out their level of service had not changed. Ali and Reza came over to diagnose the problem. Ali determined that my unit had zero gas. After going through my options I decided to have Climax install a new one. Ali and Reza came back the very next day to install. Amazing. Some additional points worth highlighting:
1. They provided info/options and made me feel like the decision was mine. There was absolutely zero pressure...like the typical you better hurry before we get busy or stock runs out etc...that I have heard from other companies.
2. My A/C was located on a third story deck, so the job wasn't easy. The install didn't go the smoothest, and required some troubleshooting. However, both Ali and Reza were very professional. They made sure they didn't leave until everything was working and that THEY and I were truly happy with their work.
3. Ali called to follow up the next day to make sure everything was working. After providing the temperatures he said he was happy with the results. He truly takes pride in his work and makes sure the customer is satisfied.
If you want a company you can trust, call these guys.
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- Company Response
Thank you so much for taking the time to write this amazing review!