Our old 80% efficiency furnace was struggling to provide adequate heat. The fan was intermittent and quite noisy. We were quite impressed with a Climax service call a few years earlier so we opted to call them again. Ali came by to confirm what we thought. Either repair an old furnace or replace it. There was no pressure either way. He presented us with various options. He indicated that with a high-efficency furnace and a smaller home, we didn't need to spend extra money on a larger unit.
We opted to go with a new high efficiency two-stage Lennox. Since it wasn't an urgent repair, Ali worked around our schedule to swap out the furnace. He arrived right on time and completed the job in the exact time frame he expected. They put down the "red carpet" treatment to protect our floors and he and his team wore both masks for our protection and foot covers to keep dirt at bay. I'm a perfectionist and the installation was first rate. Ali sealed the vents and added a larger air filter. When they were done, you would never have known they were there! We got an added bonus on installation day when our Lennox unit was backordered so we got a higher model - at no additional cost! Way to go!
- Company Response
Thank you so much for taking the time to write this amazing review!