Based on the professional look of their website and their 5 year warranty offer, we hired Bathtub Miracle to refinish our tub in the fall of 2013. "Mike" arrived on time and sprayed a high gloss white finish on the tub which made it look much better, but not perfect as there were a lot of dust particles in the finish which made it bumpy to the touch or to close inspection. But for the affordable price of $220 we were satisfied. Within 2 months, there was a 2" bubble under the coating which then started to peel. The peeling grew to what is now a 8" diameter hole in the finish which continues to flake off. "Mike" left behind a 5 year written warranty but despite our calling and emailing every day for the past 4 weeks, no one from Bathtub Miracle has responded. We considered small claims court but in the end it's probably easier just to pay a reputable refinishing company to come in and do it properly. I guess we didn't research enough and were fooled by a glossy website and a fake warranty.
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- Do the work properly AND honour their warranty.
- Any advice to offer fellow homeowners facing a similar project?
- Use another company