We learned that the Ontario Government was offering incentives to install a backwater valve and sump pump in basements to help prevent water damage. We decided to take advantage of the financial assistance and have the work done. When we removed the furniture from the room where the pump and valve would be installed, we noticed that there was a lot of water leakage in the room. Not knowing where to go to find a contractor to do the work, we went on the internet and through Home Stars found Viper Home Services as well as another contractor. Both were very quick to come, make an assessment and provide a quote - the quotes being close in terms of price. We awarded the business to Viper and to Manny because he was the more knowledgeable of the two contractors. He explained why there was water damage, where it was coming from and what needed to be done to fix it. He knew what he was doing. He started right away and unlike other contractors we have dealt with, he and his crew arrived every day until the work was done. The project ended up being much bigger than expected because as Manny and his crew started to dig, we uncovered unexpected problems. Again, Manny took the time to explain all the options and all the costs. As the project progressed, we added to the scope of the project and had them do peripheral work which was done expertly and professionally. After Manny and his team had left and the job was completed, we discovered a plumbing problem for which we needed help quickly. I phone Manny in the evening, and the next morning, Carlos the plumber was there to do this extra work that we needed done. My husband and I highly recommend Manny, Carlos and his crew to anyone who needs this type of work done. Not only were they courteous, patient in taking the time to explain every aspect of the project, flexible in taking on the extra work we asked that was out of scope of the original project and doing it quickly and efficiently, they were very cost effective and timely. It was a pleasure working with them on this project.
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- Company Response
Thank you very much for you wonderful review. It was a pleasure working with you