We had planned to replace our a/c and furnace in spring, but then with covid we were hesitant about having people in our house. Our furnace blower continued to act up over the summer so we finally decided to replace both in September (also covid numbers were at a lower point now).
We chose Tempasure based on their high review ratings, and I'm glad we did. Our main criteria were getting a good a/c and furnace, and great service post-installation (lowest cost was not a factor). We were looking for a medium-sized company (small enough to get good customer service, but not too small where they can't handle peaks), and a company that had been around long enough to establish a reputation but not too long that there were just living on the reputation.
So we ended contacting Tempasure. I got an immediate text response from Len, and the next day he came by in person for a site visit. The following day he sent quotes with a couple options (although for us it was just a choice between variable speed and multispeed furnaces), we confirmed on-line on Thursday, and had the installation appointment booked for Tuesday! It all happened rather quickly.
We also decided to go with a tankless water heater (we were planning on replacing our tank in a couple years, but just decided to do all three things at once). And also upgraded our thermostat to an Ecobee, ordered from Amazon to get next day delivery so the crew could install.
In the meantime read up on rebates, and realized that we needed a pre- and post-install visit from the rebate folks. Len has his recommended energy rebate advisor company ('energuy') that he connected us with, and they were able to send someone on Friday to do the pre-install visit. The energuy tech was very good and courteous, but that's a separate review :). It did bode well that Len recommended good 3rd parties, especially as it's his reputation on the line too.
So on Tuesday everything went off perfectly choreographed. The delivery guy dropped off the new a/c, furnace and tankless hot water heater around 8:30am. The install crew showed up on schedule at 10am and got right into it. The old stuff was removed, just in time for another guy to come by with his truck to pick up.
The crew were very professional and polite, and just focused on getting the job done. They also wore masks the whole time in the house (and good masks too, not cheap ones that fall off your nose). Also, and this may sound silly, or maybe just our poor experience with a large company that rhymes with nevercare, we appreciated that they didn't ask to use our washroom.
It was a full day to do the install, the crew have very long days. But they got it all done by 8pm, including clean up. Overall very very impressed by the installation.
The a/c and furnace itself are sooo much better than our old entry-level stuff, just as Len said it would be. (which to be honest i thought at first was more sales talk from Len, but it actually is much better). The new furnace looks Tesla-inspired in the design, and our humidifier (which is still our original one) looks rather tired by comparison. We are building a gym in the basement with everything exposed so the look was important to us.
So far it's just the install (obviously we haven't had to call for service yet), but I'm glad we chose to go with Tempasure.
- Company Response
WOW Thats amazing it gives me such great pleasure to read something like this.We are always trying to serve at the highest level.Enjoy your new equipment and be in touch.
Thank you for your business!!
All the best,