It was nice dealing with a business that is family owned and run. They treated my house like it was theirs. They answered all my questions and left me feeling confident in their work. They found an issue and dealt with it, alleviating a blockage that would have in the near future surely backed up and flooded my basement. Very professional!
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- Company Response
Thank you for taking the time to share your recent experience with Drainrock Industries. I guess we could say that not all flushes are created equal. As our crew worked around your home servicing your perimeter drainage system, all was normal with iron oxide being removed and brought back to the sump. The outgoing line from the sump to the municipal connection was only 40' in length. A final water test after our service identified a blockage in the outgoing line on the municipal side that was 136' from the sump and under the road. The City of Coquitlam showed up promptly and worked with our crew to clear the blockage on their side and we video inspected for assurance. Sincerely, Drainrock Industries.