The owner of this firm advised the monitoring company he used “lost his money”. However I was advised by the monitoring firm that Total Security had neglected to pay their bill for quite sometime and my monitoring service was going to be discontinued. That explained why Total Security wanted me to pay my annual bill 4 mos. early. That said, we discovered that this firm had locked our system. When we asked for the code fro Total Security they would not provide it. Hence rendering our system useless in its current state. I would not recommend this firm at all. Buyer beware.
- Approximate cost of services:
- $160,000.00
- Company Response
thank you for your review
as explained the 3rd party provider has not provided you the full details of the record
the service was in full active service and was never discontinued AND IS STILL IN SERVICE till your renewal date of 30th November 2020
we received your cancel notice 4th November for your account to be cancelled 30th NovemberI had informed the 3rd party provider on how to program the system
however they preferred to charge you for a new panel
there is complete disinformation provided to you and it appears apparent that their only purpose was to take over your account
I regret the inconvenience you may have faced
TOTAL SECURITY CO