Questionable quality home built in Fort McMurray, 17 Months ago and still repairs uncompleted to date. 3 car garage with floor drains and they find it acceptable that the garage pad tilts back from the outer edge and allows water to run from outside the pad back under the door seal into the garage. How completely unacceptable is this from a supposed custom builder. This builder in my opinion change there name to run away from the responsibility of being accountable. I would not recommend this hiding builder or any other name they are hiding under today. It took 12 months to build this house. Another builder has built a similar size house next door within 6-7 months. Dri-core flooring was put down in the basement and every step you take is
loud from the without a doubt from being laid down over a very uneven basement pad. Very disappointing to not have the dri-core sitting flat or secured to the
pad. Site supervisor had nothing but excuses for everything that was raised to him. Why after 17
months is there still multiple item still not addressed. Why is code that proper grading is mandatory around the foundation to have water roll away from the foundation base, but it not mandatory to have the
outer lip of the garage floor pad from the door edge out tilted away from the door to allow water to run away from the entrance???? How ridiculous is this, and the excuse oh you have drains inside!!!!! Why and what are you thinking that its ok to have water from outside run into the garage seriously!!!
- Approximate cost of services:
- Company Response
We apologize for your experience as it does not reflect our longstanding values as Cantiro Homes or as Dolce Vita Homes prior to our rebrand. We understand you are currently working with our team to have these concerns addressed but if you continue to have any issues, please call our office at 780-406-6195 and ask for our Client Care Manager.