Canada Waterproofers

My basement floor drain was clogged and rainwater was backing up onto the basement floor. I called Canada Waterproofers to schedule them to come have a look/fix problem. The main office passed my call along to their team member Carl who promptly called me back to schedule an appointment. We discussed that it was not urgent and that he would come in a few days. Carl was prompt - actually called ahead of time to come over early. He quickly assessed that this would likely just require some plunging - not a snake or a camera inspection. It took him little time to plunge out the clog. He was super professional and very courteous - a credit to his team and to all contractors. Carl refused payment for this service - this has never happened to me in my experience. While I hope to not have any other drainage problems, I would welcome the chance to hire Canada Waterproofers for another job.