Silverline Exterior Solutions

Windows & Doors Installation & Service
Port Coquitlam BC V3C 2M8
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Janine in Vancouver
Janine in Vancouver
3 reviews Coquitlam, BC
10/10

Window Replacement

I gave a poor review just weeks ago but have since found out that their admin person has the poor customer service skills. The rest of their staff are very helpful when you get past the admin. They fixed the issue with the window and told us to call if there was any other problems going forward. They also provided a gift card for our troubles with the admin to a lovely restaurant nearby. I am happy to recommend this business.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Janine,

We are terribly sorry for the miscommunication. As a company we care very much about our customers and the quality of our window installations. We will have someone contact you shortly.

Previous versions of this review:

Janine in Vancouver
Janine in Vancouver
3 reviews Coquitlam, BC
1/10

Window Replacement

They seemed good and we thought everything was good. However, then we got a rain storm and one window does not have an overhang. It leaked really badly in multiple spots. They came out to fix it (we will see with the next rain) but then sent me a message saying it was because there is no overhang and the window wasn't leaking. Excuse me but the window did not leak prior to the installation so obviously it is the window. Very poor customer service. Would recommend you use someone else at all costs.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?