What a terrible experience. Silverline did a great job selling us on their product, but there were some red flags from the get-go that we should’ve paid more attention to. They had a way shorter lead time than every other reputable company we spoke to, which was a big deciding factor for us. We were not quoted for delivery of our window trim and then were told at the last minute that it would cost $150 (even though they offered to drop it off early so we could paint it). That easily could’ve been handled as a miscommunication, but their sales rep was so incredibly rude about his own mistake that I ended up pushing the issue and getting the delivery for free.
The install itself was not great. Their crew left messes everywhere, installed a cracked piece of glass at our front door and didn’t notice or tell us it was cracked (we had to follow up with them about it), and left early on the last day. They also broke one of our downspouts and bent the flashing in front of our house by just standing on it. Sawdust everywhere. I saw one guy cutting wood and smoking a cigarette at the same time, which seemed extremely safe and professional. The windows look really good, but 2 out of our 4 sliding doors are actually harder to open and close than our old sliders that were over 40 years old. How does that work? The other 3 windows are fine and the install was done well on those, but the sliders are absolute garbage. They also didn’t bother to use new trim on the piece of glass that they installed at our front door and just reattached the 40 year old trim around the glass, making it look like it was done in the dark by a monkey.
I’ll attach photos of the mess as they speak for themselves, but we had their installers come back twice to fix their work and clean up. The first guy who came back was fine, he did a lot of clean up (that should’ve been done on the day they left early!!!) and was very polite. The second guy who came back to re-install the piece of glass that had been broken by their crew actually left behind a mess of jagged pieces of trim and small slivers of wood all over our stairs. At this point, we’re completely done with this company and would prefer that this whole ordeal finally be over. We have an infant and every time they had to come back to fix their work is quite inconvenient. I do not recommend them at all. Spend the extra $3000-$5000 and go with a more reputable company. The savings are not remotely worth the headache.