We called Elite Tree Care to quote on the removal of a very large Black Locust tree from our backyard. On a holiday weekend, we happened to notice that the tree didn't look particularly stable, and were concerned about its overall structural health, particularly as children play in the backyard, and branches extended very high and over our neighbours' backyards on each side of our property at the back.
We were so happy and fortunate that it was Riley who we selected to take on this job. It's not everyday that you come across a vendor who is courteous, professional, measured, knowledgeable and who can manage client expectations. Riley and his crew did just that. To sum up, Riley:
-assessed the viability of the tree on the day we called him
-provided a very competitive quote that same evening (just as he said he would)
-described the approach for the removal, and patiently answered our questions about the process
-communicated immediately with the City for an exemption-our tree did pose in an imminent hazard - and he received it within 24 hours
-temporarily braced the tree on Friday in preparation for removal on Monday
-arrived promptly on the morning of the removal
-mobilized his team efficiently
-set to work quickly and made visible progress
-cleaned up thoroughly at the end of each day
-touched base with us on the progress
Basically, he did everything he said he would do, and did it safely, respectfully and without any drama.
We will always miss our tree, but are definitely happy that we worked with Elite Tree Care, and look forward to working with them again when we are ready to select some new tees to plant in the backyard.
Elite Tree Care is a company that truly loves and cares about trees! Riley did not take the removal of the tree lightly, and understood how much the tree meant to our family. We highly and wholeheartedly recommend Elite Tree Care!
- Company Response
Craig, we are truly grateful that you chose our team to handle your hazardous tree removal. We know that you and your family loved the tree and that the decision to remove it wasn't an easy one. Thank you for trusting us through the entire process. We greatly appreciate your business and the time you took to write a comprehensive review of our services.
Riley Brown- Elite Tree Care Inc.