Birk's Landscaping Inc

The Birks Landscaping team did an excellent job. Peter, Dan and team were friendly, courteous, professional and always quick to respond to questions we had. Denise in the Birks landscaping office was always prompt at respondIng to email inquiries we had throughout the process. We are very pleased with the final outcome.

I would highly recommend.

Birks Landscaping were absolutely amazing! The team would arrive early and worked hard throughout the each day. Bill would patiently explain details around the design to me and ensure that we were comfortable before proceeding. I have worked with many contractors, but never have I worked with a team who were so great at their job. Bill, Peter, Patrick and the team went over and above on a daily basis and the results definitely showed with the end product. They promised to complete the job by a particular date and despite having to struggle through all of the global delays observed as a result of Covid-19, the team was able to pull things together and still successfully meet our date requirement.
Birks Landscaping has done a phenomenal job, we are extremely happy with the end result, and I must say it was worth every penny!

We can not say enough about the work performed at our home with the remodel of the front entrance. Bill’s team including Pat, Don, Jesse and Jose are amazing. They are professional and considerate. Each of them went above and beyond and we would recommend this company for your outdoor projects. The products used for the paving and steps to the plants for the garden are top quality.

Birk's team did an excellent job renovating our large porch, stairs and border around the driveway. The team of Bill, Patrick, Jose and Jesse were very professional, courteous and excellent workers.

Excellent detailed crew who were very friendly and knowledgeable. Helped us answer questions from nosey neighbors and the final backyard stonework and gardens looks amazing.

Would highly recommend to anyone!

Very disappointed with the final product. Armour stone wobbles in a few places. Large gaps that we where advised would not be there. We called in and they said they would fill them. One individual came out with a handful of rocks. There is a lot of cracks in the stone, looks like they will split soon. It’s tough to have straight horizontal lines but this wall in that respect very disappointing. They put very little base down for sod, makes it tough to aerate with stone and rocks just below surface. This was down about 2 years ago, time is showing their quality. When calling in about concerns, they want pictures. Guess to busy to send a rep to document and share with their installers.

Second time we employed Birks as a result of a recent move.
The owner sought our input, offered his advice setting out specific patio stones shrubs and trees along with the reasons why.
The work team were customer service oriented, respectful and polite.
Yes four employees who gave it their all diligently working and completing project in two days. The completed project shows pride and professional workmanship.

From quote to payment, and everything inbetween. Each person we talked to was friendly, knowledgeable and pleasant. We will definitely be working with Birks Landscaping in the future on another project.

My new walkway and front steps were installed the week of August 20 - 24, 2018 and looked great. Lezlie was good to work with and the crew worked hard and were very pleasant.
HOWEVER - On May 29, 2019 I was doing yard work and noticed the polymeric sand was cracked and shrinking away from some of the stones in one area - maybe a dozen stones involved; this is an invitation for weeds and ants to find a home! I immediately called the office, explained the problem to Jen and she said she would talk to the boss. I got a voice message the same day from her telling me the boss says the sand is not covered under the warranty but they could tell me the name and colour of the sand and I could fix it myself. I called back that day and told Jen that after paying that amount of money their response was unacceptable. The back of the Contract Proposal states under Section 4. Stonework, point a. Stonework is guaranteed for a period of 2 years and under point e. Use of polymeric sand included. Nowhere does it say the sand isn't included in the warranty. How would the stones stay in place without the sand; it's an integral part of the "stonework". What does the 2 year guarantee cover? She said she would check with the boss again and call me back. I didn't hear from anybody so I called again June 11, 2019 and Jen apologized for not calling back. I asked her to talk with the boss again or have Lezlie come over and have a look at the area in question. Later that day I had a voice message from a "Private Caller" and it was Lezlie telling me the sand is not included in the warranty but when she's in the neighbourhood she'll come and have a look; no indication of day or time and no way of calling her back to set an appointment.
While Birk's upfront service is good and they're quick to take your money, their follow up customer service is non-existent. I am extremely disappointed and will tell people considering hiring Birk's to steer clear.
UPDATE JUNE 14th: Lezlie came by yesterday and told me she had just found out about my concerns the previous day. She reiterated the fact that the sand is not covered under their warranty. She looked at the area involved and said the sand may have cracked because there is a very slight slope in the ground but she will arrange to have someone come out and take care of it. Rob came out this morning and explained what he was going to do. When I got home this afternoon I checked out the repair, it looks great and is now re-enforced by metal edging. I'm sure if I had talked with Lezlie initially this problem would have been dealt with promptly hence the change in my rating.

We saw Birk's Landscaping on a Houzz website. I called for a quote. The next day Lezlie came out. She was professional, personable and gave us a great idea on what to do. We decided it was a go. The crew showed up. Three nice polite and professional young guys. Ryan, Mike and Ken. They did their job methodically, and were very organized. They cleaned up every day at quitting time and then arrived early each day. Job was done in 2 1/2 days. New walkway, lovely patio, new sod, new pea gravel border . Everyone did an excellent job. Will certainly hire them again if we need any more work done.