This past summer, the spring in our automatic garage door snapped causing the heavy door to abruptly fall hard to the ground, narrowly missing our guest. I contacted Creative Doors in Delta and they were very friendly and quick to come to our home and replace the spring. Customer service was quite helpful and pleasant. The only issue we had was the rep calling to confirm our credit card number twice as she had written it down wrong. Still Meghan was very pleasant so it didn`t bother us much. We went over the numbers and a confirmation email was sent by their office confirming the charge was placed and thanked us for service.
3 MONTHS LATER- we get a phone call from a manager from this company stating that they charged the wrong person for the repair and require payment 'now'. Stating it was not "their fault" it took the other persons credit card company 3 months to dispute the charge. My husband has tried 3 times to contact this company to discuss this issue and each time he has been placed on hold for extended periods of time or the call has been dropped.
I would NOT recommend this company.
Very Unsatisfied Customer.
- Approximate cost of services:
- $300.00