We were having some issues with our 8 year old garage door openers - the courtesy light and motion sensor was not coming on and the doors were starting to make a lot of noise. I called around to a few vendors, and Megan was great at listening to the issues. What I really valued was that she didn't try to sell me on a service call, she made some suggestions that I could do myself to try and troubleshoot the issue. I tried this and it turns out that the circuit boards were malfunctioning, so we changed out both units (it is a 2 door garage). The service technician, David, was great, he worked quickly and knew his product and services really well. He installed two new units, tidied up the wall control units (the last installation 8 years ago looked like a dog's breakfast), adjusted the rollers so they are whisper quiet. When he finished up he showed me the various things I needed to know and went through them thoroughly.
All in all a very positive experience.
- Approximate cost of services:
- $1,300.00
- Company Response
Thank you! It's wonderful to hear that our team had your back and came together to ensure your overall experience was positive and that we were able to fix your opener. Thanks leaving us a review.