I initially resisted a score of 0 only to reflect the fact that the quality of the paint job was done professionally. However, a big call out in my view and something to be very very cautious about is how this company quotes the work. When I called them and answered all kinds of questions about my house incl Sq footage, # of bedrooms I was given a price. However, after 5 days of painting they called me and said, since they were not done we can just pull the painter out and leave me with the rest or you will have to pay more money?. A 3 bedroom, 1800 sq ft house - only the walls, no trim or baseboards and they wanted another 2 full days?? They claimed the painter had to wash his brushes more because of a few feature walls and that's why it took so long?? Then they claimed that because we took advantage of a promotion THEY had that included paint that even though their 'estimate' wasn't worth much I was still getting a good price - what they cant seem to understand is, its not the price they gave me? - its not what I, in good faith agreed to and its just not right - they will likely post some colorful response of how they only estimate and that if I read some extra small fine print they specify this or some other half cocked response..all i'm saying is.. watch out, I wouldn't use them again and I wouldn't recommend them. I updated my review to a score 0 from a score of 2 as a result of the contact this company had with me after my initial post. This is the truthful and factual conversation:
'Sorry for not getting back to you sooner. I have a significant schedule at times.
It seems your unhappy with what you paid to my company for the service your agreed to.
Please let me know how much of credit you expect and I look in to providing you a mutually agreeable credit.'
In the interest of putting this to rest, I would consider splitting the difference between the price I received on the phone and what I ended up having to pay. That would work out to $350 each.
That doesn't include the cost of the extra paint I had to buy when according to the promotion I should have gotten two free gallons for each of the extra two days. I had to pay for all of them.
Would this change your review? I was just sent an email from my office Manager that you had posted something unfavorable.
I would be willing to remove it and move forward
Without comment. - I wasn't about to change it to something positive?
After no response, I followed up and was given a lengthy reply that the rep I dealt with 72 and I hurt her feelings by saying I felt this seemed 'shady'. I was further advised that their price was still cheaper. yadda, yadda.. What they just cant seem to understand is - It's not the price they provided. Again, if this is how they operate..Be transparent! Even if they stand by their claim that its only an estimate, it was off by 25% lol.. they should just call it a wild guesstimate?
Lastly, I should also note that they later charged my credit card for additional money after I made this post. The total has changed 3x now. The initial estimate guess was $2994..they managed to get it to over $3900..enough said.
- Company Response
Sorry you didn't like the Painter for the day. We estimated your home to be done in 5 days and we only added 2 days with your approval based on you add significant drywall repairs and 3 Focal Walls. We sell a few thousand of these packages each year and your the first one to really complain about lack of value. It's based on time and materials and always works out well for customers.
The End Result is you had your entire home Painted and Really well for $2520.00 as the rest was Paint Cost. That $1.40 per square Ft. It doesn't get any better. I reviewed all of your concerns and you just wanted money off for you not posting this review. I will not revert to you trying to extort money from the company and I have asked Homestars to review my concerns as your out of line. Plus your challenging paying your invoice not cool.