Resurfacing my rear laneway driveway was the last step of a multi year plan to revitalize the rear area of my house. For the past couple of years, my parking pad has been comprised of compacted soil mixed with some gravel that my general contractor put down for me when they were constructing the rear addition. Every time it rained, I would have to be inconvenienced by getting mud on my shoes as I got into the car to drive to the office,or not being able to shovel the snow around the car during winter time.
Well enough is enough. This year, my plan was to hire a company to resurface it with three options: Concrete, Asphalt and Interlocking Stone. I started my research back in January here on Homestars and selected 3 companies I felt good about contacting after reading the reviews.
Of the three companies, Epic was the only company that replied and followed up promptly. My parking area is approximately 300 sq/ft and in an older downtown Toronto neighbourhood. From my past experiences of trying to obtain estimates for work on my house, a lot of companies will not respond due to the location (citing the difficulty in finding parking or the small contained space to stage & work) or the smaller scope of work.
This wasn’t the case with Epic. They assigned Giovanni, a project manager to help document my requirements and offer resurfacing options with associated estimates. Giovanni made arrangements to come visit the site and take measurements for a proper estimate. This was during the winter season when there was snow on the ground. I was impressed by the professionalism of Epic and how they value their (potential at the time) customers. After multiple discussions, I decided to go with interlock paving stones over asphalt and concrete. Giovanni understood that I was going for an old world Europe cobblestone look and referred me to their partner stone supplier’s catalogue (Bestway Stone) to select the right style of stone. Meanwhile, I shared project details and the positive engagement with Epic with my neighbour. He also had a mud & gravel parking pad and was interested in resurfacing it this year. Encouraged by my dealings with Epic, he also signed up to be part of this project.
As most of you know, it was an extremely wet spring with lots of rainfall. Giovanni was in touch with me almost on a weekly basis to share updates on their project schedule and a forecast of when my project would start. I read a lot of reviews here about project delays but I can’t see how any company has control over the inclement weather that we get here.
Giovanni gave us a heads up a week before when the work was slated to start on our driveways giving us ample time to make arrangements to find alternative parking for our cars and for some of our adjacent neighbours.
The crew completed both projects in a timely fashion (less than week) . They arrived early at the same time each day and worked very diligently through out the day. There were some unforeseen issues with my property as there was an old tree stump that eat up half the day to clear out to ensure we had enough depth. There was no complaints or extra charge for the effort.
The results speak for itself. Both my neighbour and I are very satisfied with our new driveways and the entire process with Epic was smooth.
Thanks to Giovanni, Anthony and the entire crew.
- Company Response
Thank you so much for the review. We pride ourselves on our workmanship and we try our hardest to work alongside every customer to achieve our end results. It was a pleasure working with you and we hope you enjoy your new area.