Marciano Kitchens

Kitchen Planning & Renovation
Vaughan ON L4L 7Z8
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Reviews for Marciano Kitchens

Average customer rating:
8.1 10 (25 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Company review

Marciano Kitchens did our new custom kitchen installation. I am going to start off by saying: NEVER HIRE THIS COMPANY. Connecting with the designer/
Business owner, Alex, initially was a pleasant experience. He gave us a quote quickly and we began the job. He was very friendly at the beginning and every request I made he replied by saying "no problem". He would say "no problem" in words but in actions it was all problems. Alex is an extremely dishonest individual who over promises and under delivers with little to no attention to detail. To be more specific, he is the king of cheap talk and does not own up to his mistakes. This company has very poor quality and terrible customer service, though they claim to "pride themselves in their customer service". Our experience with this company, specifically Alex, was beyond horrible. The only time he got back to me was to be paid, he has zero communication skills. Needless to say, my kitchen took longer than expected, with many headaches. I was even informed I was one of many, MANY customers complaining upon bringing this forward to workers. Do NOT hire this company, it is HORRIBLE. Alex, the owner, acts like a bad employee who does not care for the business.

Approximate cost of services:
$50,000.00
1 of 1 people found this review helpful.
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Company Response

It so unfortunate to hear that from you, I understand if you didn't have the last payment, but remember we will always be here if you like to resolve this issue. Thank you

Private User
Private User
Private User reviews Vaughan, ON
10/10

Kitchen

I have recently had a new kitchen installed through Marciano Kitchens and it has been a pleasure to deal with them from the designer to the installer with delivery being exactly to agreed time. Connecting with the designer/and Business owner "Alex" via email, set up was a quick and easy way to attend to any queries I may have had. I now have a beautiful top quality kitchen of which I am so very proud. Thank you Marciano Kitchens.

Approximate cost of services:
$30,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much!

Disappointed in Toronto
Disappointed in Toronto
1 review Toronto, ON
0/10

Custom kitchen

I have been flipping houses for years, first time in the GTA. I was looking for something that was local and I was extremely disappointed with the service I received from Marciano Kitchen. To say that the kitchen was a custom made kitchen, done by a professional is embarrassing. The kitchen is supposed to be the focal point of the house and it was nothing other than a flop and was forced to sell it at a reduced price to cut my losses and let the new owner to deal with the problems. The new home owner was also very disappointed that this kitchen had to be re-done in order to fit the "custom made kitchen" criteria. On their website they pride themselves on their great customer service, satisfaction and quality work but in reality it is the complete opposite. Poor work ethic, lack of care to details , very dishonest and overall cheap quality of service/workmanship. The finished product was poorly done. I also felt that they intentionally kept promises they knew they would not be able to, or not wanting to fulfill. During the process, they were okay, but once they were paid in full somehow all the phone calls went unanswered (thanks to modern technology I could see they went unanswered because of a call display feature), and the promises started to be broken. I have dealt with a lot of trade workers, but this is the 1st time that I have dealt with such an incompetent and careless business-owner. I would expect this type of service from an employee, not the business owner. My overall experience with Marciano Kitchen has been a complete nightmare to say the list.

Approximate cost of services:
$55,000.00
1 of 1 people found this review helpful.
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Company Response

It so unfortunate to hear that, I believe you didn't have enough to finish your house and you sold it as is, unfortunately that's not our issue, we have employees to take care of, unfortunately if we don't get paid, we can't continue working. Our staff has families and we have very overheads. Our advice to you, if you don't have the funds next time, please don't plan to renovate your home. Thanks

Private User
Private User
Private User reviews Toronto, ON
1/10

kitchen renovation

We hired Marciano Kitchens last year to renovate my kitchen. The sale representative, Alex was very prompt to book the appointment and gave us the estimate. We find his price on a higher end ,but we did not mind paying extra for convenience. He promised us that the kitchen will be ready on time and installation should take no more than couple of days. Our project was delayed without any communication from him and after constant calling and complaining finally they delivered the kitchen and left it in our house without any installation date. When we called the office to inquire about our appointment , nobody new anything about it. Finally after several phone calls , they send someone to do a half fast job and put everything together and was not done properly either.
I must admit this has been a true kitchen nightmare ! They are very unprofessional , incompetent and dishonest with no regards for clients.

Approximate cost of services:
$40.00
1 of 2 people found this review helpful.
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Company Response

It is regretful to hear that you had such an unpleasant experience, Marciano Kitchens prides itself in customer satisfaction and we guarantee our work. All products installed are covered under a 5 year warranty and we are more than happy to rectify any deficiencies you may have found during our installation process.
Marciano Kitchens caters mainly to new homes, our kitchens are custom built in our factory, and our services do not include kitchen renovations. Could you kindly provide me with your contract and invoice number, so I could also investigate where the breakdown of communication may have occurred and where the time delays resulted from.

Regards,

Alex Emamnazar
CEO and President of Marciano Kitchens Inc.
231 Millway Ave. Unit #16
Vaughan, ON
Direct #416-829-4614
Office #905-669-2322

Luviana in Woodbridge
Luviana in Woodbridge
3 reviews Vaughan, ON
10/10

New Kitchen

We hired Alex at Marciano Kitchens to design a new kitchen for our extension. We spoke to him about the types of design we liked and the features that were important to us for our kitchen a few times. We left it in his hands to create our dream kitchen and in the end our kitchen was beyond our expectations and more. It was delivered as promised in a set time frame and all the employees were great to deal with as well. We cannot thank Alex and his team enough for having made us our fantastic dream kitchen.

Approximate cost of services:
$35,000.00
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Company Response

Thank you so much Luviana! You and your lovely family are amazing! It was pleasure working with you!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Marciano Kitchens

We, at MARCIANO KITCHENS, have been producing the finest kitchen furnishing on the market.

Since the first days We began building a reputation for creating Extraordinary Kitchen Environments. Through the years we have assembled a remarkable team of designers, cabinet specialists, craftsmen, and finishers who together have made the company one of the industry’s leading manufacturers. Marciano Kitchens dedicate themselves to the highest standards of quality, service, style and function continues with a focus on providing cabinetry solutions for the entire home.

We are social:

Instagram: https://www.instagram.com/marcianokitchens/

CATEGORIES
Kitchen Planning & Renovation and Cabinetry & Millwork
WEBSITE
http://marcianokitchens.com/
YEAR ESTABLISHED
2008
PAYMENT METHOD
E-transfer, Cash, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too small or big
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, kindly ask for details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.