Missing item and bad Customer Service
Lost my son's Lego Millenium Falcon in the original shipping box worth $899 plus tax and shipping. It was loaded in the mover's truck carried by the truck driver himself, the driver inquired what's in the box although the shipping box has big bold Lego printed on it. The Lego didn't reach the destination which is our new house. My wife phoned customer service and the answer we always get is it's not in the truck. Of course you won't find it in the truck because it was taken and was not delivered. I will never recommend this mover to anybody.
- Approximate cost of services:
- $2,667.00
- Company Response
HI John, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com - Charlotte