AMJ Campbell Movers, Moving and Storage

Moving & Storage
Delta BC V4G 1B5
Write a Review
Write a Review


HomeStars  >  Moving & Storage in Coquitlam  >  AMJ Campbell Movers, Moving and Storage  >  Delivery of night mare from west elm
Polina in
Polina in
1 review Toronto, ON
1/10

Delivery of night mare from west elm

Unfortunately, I was stuck using this company as a white glove delivery service contracted by West Elm. AmJ lacks customer service and professionalism. They cannot do the only job they are paid to do which is to deliver furniture. Either, they deliver partial orders, forgotten couches or forgotten headboard of beds, or they don't deliver anything at all after calling them and scheduling deliveries. When calling customer service, they are acting unprofessional where deliveries get scheduled but no confirmation is being sent and no record of this conversation is kept. The clercs that answer the phone and who specialize jn the west elm furniture deliveries don't call back and even hang up the calls not wanting to take initiative and fix the issues. I have called West Elm and notified them of this lack of professionalism on their end. West Elm will loose me as a customer if they keep using this company for delivery.

Approximate cost of services:
$250.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Polina, Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We would like to begin a process to review and resolve your concern immediately, however, we are unable to see what city your service took place in. Can you please send me an email with all your details at customercommunications@amjcampbell.com