Tall Basements

Basement Renovation
Toronto ON M6S 2Z1
Write a Review
Write a Review
HomeStars  >  Basement Renovation in Toronto  >  Tall Basements  >  Basement Underpinning, Rear Addition, Interior Finishing
Robert from Toronto
Robert from Toronto
10 reviews Toronto, ON
8/10

Basement Underpinning, Rear Addition, Interior Finishing

Basement Renovation review in Toronto

After posting my initial review [5/10 dated October 2015] on the challenges of getting personnel from Tall Basements to help close off the build permits with the City, Kevin reached out to me to begin the process to get a final inspection.

Kudos to Kevin for taking the corrective action for assisting with this. He got in touch with the engineering firm to provide revisions to the document that the city inspector had requested. Kevin also put together a package of documents (drawings, plans, reports) to ensure the final inspection went smoothly.

On inspection day, Kevin was kind enough to move a previous commitment and do the walkthrough with the city inspector on my behalf.

I really appreciate the all effort put into getting the build permits closed and finishing what we started together in a collaborative manner.

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Thanks Robert

You/ve been a great client and your comments were completely fair.

We’re really happy to have been able to address your concerns.

We love what we do and making sure customers are happy is part of what makes the job worth doing.

If there’s anything else we can do to help, just say the word.

Cheers!

Kevin

Previous versions of this review:

Robert from Toronto
Robert from Toronto
10 reviews Toronto, ON
5/10

Basement Underpinning, Rear Addition, Interior Finishing

Basement Renovation review in Toronto

Been trying to work and collaborate with Kevin on pulling together required engineering documentation for the City of Toronto inspector to begin final inspection so we can close off the building permits. Three months later, Kevin still has not been able accomplish this despite constantly telling me that he is working on it. My renovation permits have now been open since 2013. The past month Kevin has decided to just ignore my emails, texts and calls inquiring about the status. I usually do not like to leave this type of feedback for any person/company. However we all have a breaking point and now I’m left in a situation in which I am powerless to get my building permits closed off. I guess I have to start getting used to the permits displayed on my front window for a while.

Kevin was very customer oriented at the beginning but I noticed that just dropped off as the renovation wore on and especially now that the balance has been paid. My only advice to these guys is don’t underestimate the power of word of mouth and reviews on the internet. The actions of the personnel that run Tall Basements makes it hard for any customer to endorse/recommend them anyone.

Approximate cost of services:
$100,000.00