On The Money Home Inspections

Jeremy claims my home did not have a natural gas leak upon inspection when it in fact did.

Jeremy notes in a Google Review response (October 25th, 2018) that he did notice a smell in my basement reminiscent of a “light pet urine smell or a musty smell”. Jeremy neglected to make note of this smell in the 70 page report he submitted to me in an email on 3:17 pm which was LESS THAN 45 minutes after he had left my home. If this smell was not natural gas then why would my basement no longer have this ‘urine or musty’ smell IMMEDIATELY AFTER the BBQ gas line which originates inside my home, was abandoned? The real issue is that Jeremy neglected to follow ALL of the gas lines in my basement which, again, are visible for anyone to see.
Jeremy neglects to take any ownership of how he overlooked following gas lines in my basement. If he were to follow the yellow gas lines, with his sensitive gas sniffing device (he details in his response in the Google review), then the natural gas leak would have most definitely been picked up. Again – I did not realize gas lines were yellow and learned this when the ATCO technician came to my home to seek out the natural gas leak (which was present at the home inspection on May 2nd, 2018) which took less than five minutes.
Jeremy states in his response I had a contractor doing work at my home (as a result of some exposed foam insulation he claims HE pointed out during the inspection). This is absolutely a mistruth and I implore Jeremy to do the review of my inspection again. He did NOT find exposed foam insulation and I did not have a contractor in my home preforming this work. I do not know where he got this one....
I am curious if he even remembers completing my inspection as again – there were approximately 45 minutes from leaving my front door in Cochrane, AB to Jeremy submitting a 70 page report of an inspection he claims surpasses the CAHPI standards. The inspection was just short of $480 and after I have completely read this report, I notice that MOST of the report is ‘point and click’ pictures, assertions of limitations of his home inspection and advice for future care. Advice for air conditioners and other home features I DO NOT HAVE. Pages and pages of irrelevant items detailed as this is an almost complete template he uses for every home. Please do not take credit for compiling a 70 page report that details any more than 20% of items I would be concerned with regarding the state of my home on May 2nd, 2018.
I am curious if Brenda, my CIR realtor, will ever admit SHE was the FIRST one who breathed the word ‘gas’ in my basement during my first showing of the home as she did think it smelled badly and said she could not identify the smell. Ill never forget the comfort I felt when Brenda assured me that Jeremy would detect the smell and “figure it out”. Brenda said “I did not smell rotten eggs” when I recently asked her about the smell she smelled in my basement on the first showing and during the inspection. I know my realtor and Jeremy have a convenient referral system lined up so I doubt she will EVER ADMIT to saying she queried smelling gas. ZERO protection from On the Money Home Inspections. ZERO accountability. ZERO care about customer’s well-being. It seems there a 50% Cover Your Butt and 50% Pride policy in effect here. Putting your life in someone's hands with excessive pride and the inability to say they made a mistake can be a VERY costly mistake.
Brenda asserted her confidence in you, Jeremy, and said YOU WOULD FIGURE THE SMELL OUT. I do not claim to be a home expert!!!! And yes, it is true! I often smelled whiffs of gas when my window was open in the living room which is next to my outdoor BBQ which I thought was normal. Jeremy’s response attempts to make me look foolish as he claims I smelled the gas leak for months without doing anything. I was under the impression that if I smelled gas downstairs near my furnace or water heater that THIS would signify an issue and therefore I would then call ATCO. Because JEREMY NEGLECTED TO TELL ME THAT THERE WAS A GAS LINE UNDERNEATH MY DECK, I thought the natural gas smell was linked to my self-contained BBQ tank or perhaps gas from my fireplace as I could see the pilot light on. If Jeremy completed a FULL and detailed inspection of my home, he would have told me that I had a natural gas line that leads outside. He would have followed the natural gas line to the outside of the home and noticed that there was indeed a gas leak. Because I trusted Jeremy to be a competent professional, capable of following visible gas lines in my basement (especially when there has been a complaint by the prospective buyer around the smell) I am now made to feel like I did not act on something that I was not fully aware of.
BEACAUSE I HAD NOT BEEN AWARE I HAD A GAS LINE IN MY BASEMENT THAT LED TO THE OUTSIDE OF MY HOME, I DID NOT ACT ON GETTING THIS LINE CHECKED. Again – I trusted Jeremy to have checked ALL the locations in my home that are fueled by natural gas. As I did not know I had this gas line, I did not touch it or tamper with the line as I DID NOT KNOW IT WAS THERE. Perhaps the last owners had their BBQ hooked up and it was damaged when they disconnected their BBQ. I am unsure.
My family and friends DID NOTE that they smelled gas in the home. I fiercely defended the inspection and told them that the smell was in the basement but was NOT GAS. I trusted the inspection and often was upset with my family when they said the smelled gas because I KNEW IT HAD BEEN INSPECTED. I told my concerned family that the smell was just a musty smell in the basement and that “Jeremy from On the Money Home Inspections was VERY thorough and WOULD HAVE CAUGHT THE LEAK!!!!” What an absolutely sickening thing to think about now. The confidence I placed in this inspector is just ridiculous.
Jeremy – I did reach out to you to ask you for a follow up inspection. The fact you said I never contacted you is absolutely ridiculous and not true. I sent you an email asking for you to come and inspect my home on August 28th as I was ill and the symptoms I was experiencing I had researched on the internet said these could be a result of a natural gas leak. Instead of taking the opportunity to come to my home and provide assistance and take the opportunity to provide more education to me, you told me to call ATCO.
Jeremy refers to page 47 of my report that details he recommends I connect with an air quality expert, noting that “of course [I] did not do”. If Jeremy is interested in re-reading page 47 of MY REPORT, he will notice that not here or anywhere is this recommended to me. He did NOT ever mention contracting the services of an air quality expert. This is NOT TRUE AT ALL.
If Jeremy would have followed the gas lines in my basement, WE WOULD BE AVOIDING THIS ISSUE. HIS PRIDEFUL RESPONSES ARE SHORT-SIDED AND HE IS DIRECTING RESPONSIBILITY BACK TO ME…. LET US NOT FORGET I was PAYING for a PROFESSIONAL INSPECTION of my home and expected Jeremy to detect issues!!!!
Because Jeremy neglected to follow the gas line, I could have lost my cats, my home and my life. He does not seem to see that if he had inspected the gas line I would not be ill and he would not have to defend himself or his business.