Michael was one of the few companies who responded to my husband's email to come to our house for a quote for a few window coverings. He came to give us the quote, made suggestions to what we can do with the windows. He didn't push for the most expensive solutions; on the contrary, he suggested what he thought was the best for us. He also didn't pressure us to go with him and asked us to shop around. We went for a few more quotes but decided to go with Michael anyway a month later. When we contacted him again, he came right away, re-did the measurement, and told us that the work can be done in 4 weeks because they need to customize and manufacture the shutters. Exactly 4 weeks later, the shutters are in. The installers are friendly and worked fast with quality. The shutters are well made as well. I highly recommend Michael and Window Blinds Direct.