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HomeStars  >  Home Additions in New Glasgow  >  Deml  >  Home Protection Plan
Maria in Scarborough
Maria in Scarborough
16 reviews Scarborough, ON

Home Protection Plan

I called Direct Energy's Home Services because we just had another clogged toilets as the house where we moved has old, non branded toilets. Steve (Technician ID# T8247) came to our rescue. He not only checked one toilet but all three. He plunged all of them and not just that. When I requested him to close the faucet going to the garage properly (I do not have the tools and it does not close properly by hand), he not only closed, he checked on it and eventually replaced it even if the service call is not for that problem. He really went the extra mile and beyond my expectation. He is very patient in explaining everything he is doing and cleaned up once he is done. Best of all, he did not charge me a single cent as it is covered in the plumbing plan we have with Direct Energy, otherwise, I would have spent close to $400 for that service. I'm glad we are with Direct Energy and I'm happier because they have a guy like Steve. Again, thank you Steve for a job well done. If I am Steve's supervisor, I will promote him. HIGHLY RECOMMENDED!

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Company Response

Thank you so much for the excellent feedback Maria! I have sent your glowing review to Steve's manager who has assured me that Steve will be recognized for his great work. - Amy.