My local funace guy had retied so I went to this company for our annual furnace inspection and when the tech came out (3 hours late fo the appointment with no phone call or apology) he seemed to be in quite a rush. He didn't spend very much time looking at the furnace (10 minutes) and told me that it needed a new belt and the fan bearing shold be replaced. I had never had any issues with my funace and it worked without issue. The belt was $20 and he said that he had to replace that when he was there or there would be a $50 service call charge when he came back. The fan bearing would be more and he would get the office to call me with a price in a 'few days'. Well I never heard back from them.
- Approximate cost of services:
- $65.00
- Company Response
Hi Nancy,
Please send us your address and phone number by private message and we’ll make this right.
The Direct Energy Team