I paid for Home protection plan for furnace, AC and plumbing. We have a leak under the kitchen sink and they scheduled us today, Saturday between 8am-12nn. I usually do not make appointments on weekends because that's my precious time with my family. However, because it is needed, my husband said he'll just go to work after 12nn. The plumber called at 11:45am (15 mins before the 4 hour window lapse) and said that he is running late. Never heard from him after that and it is now 7:30pm. I called Direct Energy again and they said they'll find out what happened, I was on hold for more than 15mins and never heard a sorry from them. They even said that the plumber is just running late! Are you kidding me? 7 hours late? Reference# 46329.
- Company Response
Thanks for taking the time to talk with our team - I’m glad we were able to resolve this issue.