I ordered a claw foot tub from York Taps when I was renovating my ensuite about a year ago. It was delivered on time and packaged well. But during installation I suspect my contractor dropped something in the tub and scratched it in a few different places. i contacted the company saying I needed someone to buff it out. Without hesitating they told me they were too busy. Lousy customer service. They couldn't even refer me to someone. I ended up finding someone on my own and that part was taken care of. As my plumber was installing the tub, the drain part, which they told me was $250 but sold it to me for $150, broke. I contacted the company and told them what happened. The owner assured me he would send me a replacement part. i went back and forth with him through email for a couple months before he said they were coming in during the second week of January. As you can probably guess by now, we went back and forth for another 6 months with him giving me the same song and dance as before. Eventually I Googled the part and managed to buy it online through a company that deals with parts from China. The same drain part they sell for $250 cost me $15!! That is one ridiculous markup! This company is not interested in repeat business and doesn't know the meaning of customer service. Their prices may be reasonable but BUYER BEWARE. YOU GET WHAT YOU PAY FOR. You can get deals on Wayfair.ca and their customer service is the best I've ever had in my life. I'm giving this horrible company 1 star because at least the tub is pretty.
- Approximate cost of services:
- $1,000.00