Trillium Kitchens And Baths

Kitchen & Bathroom - Cabinets & Design
70 Snidercroft Road, Unit E Vaughan ON L4K 2K1
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Igor  from Vaughan
Igor from Vaughan
7 reviews Vaughan, ON
2/10

Full kitchen renovation

I see a lot of excellent reviews, and envy these people.
My experience was very different.
I hoped to get design advice for a custom kitchen from specialists, and ended up calculating every detail by myself. We had to search Internet (thanks to Google instead of these guys).
There were measurement mistakes (plural) from Konstantin, some of them they remeasured and fixed per my request, about others I reminded every step of design, and ended up with a fixing (thanks to the best assembler of the firm, Andrey). If not for Andrey, my experience would be worse.
The last drop was the price issue
I've got the installation of the garbage bin, Konstantin charged twice the price and installed the used bin from their office. They did not have any new available, so they installed dirty used one with pieces of the office garbage inside. When I asked about the price, that the designer gave me, he said he does not care who told me that (in email from his employee, which I showed him), and still charged the double price.
The workmanship was good, but the mood totally ruined.
Go to them only if you are technically savvy, and can control every step of the way, and make your own design.
As an example, the first draft we received was completely opposite that we discussed on home visit, and every door size was different - no one pair of the same size

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Company Response

Dear Igor, thank you for taking the time to write this review. We are very serious about our customers’ satisfaction and will take steps to improve on our service. We regret to hear that you did not enjoy your experience with us.The full kitchen design package was offered to you, but you declined. In order to deliver the kitchen on time we have indeed provided a garbage bin from our showroom. Let me assure you that this bin has never been used before. I can acknowledge that the incorrectly communicated pricing about the garbage bin was a mistake on our part. We would like to apologize once again for making you feel like you have overpaid. When it comes to drafts and remeasuring, this is normal work process. Our goal is to see customers happy with the result and so we make multiple changes to satisfy your vision and we never start production until you approve the final Blue Prints
Thank you for your compliments of our installation services and the quality of our products.
Happy to discuss any additional comments you might have. Please call our office.