Gta Restoration

I hired GTA Restoration due to water infiltration through the baseboards of a Toronto home in April of 2023. I paid personally for the service.

I would NOT choose this company again for the following reasons:

1. the representative at the call centre set expectations that did not pan out - they indicated the crew would come to the house, clean up the problem, diagnose the problem, and offer next steps all on the same day. In reality, it was a 4-day affair with a vague diagnosis of "probable waterproofing issue". The first day involved setting up fans and dehumidifiers with no thought at addressing the underlying problem. It was frustrating to me that they blew around the existing water on the floor - I had to suggest to them they get a vacuum and start removing the water instead of just blowing it around. I found this odd and of course, they charged for this additional service.
2. No clear diagnosis or source of the water infiltration was ever made. I also found it challenging that a company that provides a diagnosis (i.e. waterproofing issue) suggests a fix that they, themselves provide at great cost. Their "diagnosis" involved technicians pointing an infrared gun at the baseboards and saying "they are wet" with subsequent deployment of high power fans and dehumidifiers. I knew the baseboards were wet. The project manager later came with a moisture meter that, again, confirmed wet baseboards.
3. There was a nearly $3000 error on the invoice that I detected; to their credit they corrected this and offered a 5% courtesy discount. This is the source of the "1 star" satisfaction.
4. The project manager was not reachable for several days even though I had their verbal assurance that I could "call anytime" if I had questions or concerns.
5. The advice and perspectives the two technicians offered differed widely from that of the project manager. The call centre representative was clearly not in sync with the rest of the team as I often received conflicting information about simple things like "what time is the team coming tomorrow?"
6. The call centre representative was polite, courteous, reasonably easy to reach though they were often out of sync with what was happening - I often asked about "next steps" and an estimate of further repairs to which they often had no answer due to the absent project manager.

All in all, this service ranks high on Google reviews with an incredible number of 5 star ratings. To future consumers, I would be very mindful in reading the multiple five star reviews and verifying that these are, in fact, actual customers. My experience was certainly not a five star experience.

I would not choose this company again. Too many people involved (i.e. technicians and a difficult-to-reach project manager) and neither the technicians, call centre representative, or the project manager ever seemed to be on the same page. Invoicing is not meticulous. My impression is that they dry everything and suggest a solution (that they will charge you a lot for) without accurately identifying the problem.

Fundamentally, I could not trust this company or the expertise of their employees.

Very happy with the service and would not hesitate to use Waqas again for any of my plumbing needs.
Easy to setup an appointment, friendly staff, clear communication and convenient service.
Timely visit from a professional, informed plumber. Instilled confidence by not rushing, showing us with camera specific issues etc.

Superior service! I called about a leak, and someone came right away. The service person acquired the part we needed and installed it the same day. I waited a week before writing this review to make sure that it stayed fixed--it did. These people are very nice, very efficient, and very good at what they do. I couldn't be more pleased, and I give them the highest possible recommendation!
One year later I had another problem. Again someone came right away and fixed the problem completely. I wish I could giv e this company more than five stars!
Once again I found myself in need of plumbing services, and once again I got outstanding service from GTA RESTORATION . I wish I could give this company more than 5 stars. I'd give them a whole galaxy.

I wanted to thanks to GTA Restoration and the technician Marks who came to help us today. He helped us trouble shoot our Kitchen basin leak into our kitchen. Because they don't do tile work, he kept his word and didn't charge us for the inspection even though he spend quality time and effort to help us trouble shoot.

I've recently used GTA Restoration in the past and have a ways been satisfied with their work. Their prices are high but worth peace of mind in the long run. I would like to thanked and recommend them.

Replacing pipes, unclogging drains (with decades of buildup), replacing outdoor hose spigot,
although expensive, came in well below estimate. Plumbers were professional and efficient.Thanks to GTA Restoration team for giving such feedback.

We've been regulars . Year after year, without fail, our kitchen sink clogs, we call them, and a man shows up with a snake. This time, though, the man reviewed our history, used a hydro-jet, and assured us that that would do the job for several years. Here's hoping!

A sump pump that was not working. They came out within a hour and was very nice and professional. They informed the pump was old and needed to be replaced and had a replacement on the truck and was able to replace it and get things working. They were very knowledgeable and I am pleased with the service. I would recommend them.

Plumbers were super efficient, knowledgeable, communicated what they were doing at all times, offered recommendations, and left us feeling confident with the work they did! Will definitely use them for all future plumbing issues.

The plumber was super friendly and knowledgeable. Guided us on the process and gave us tips to maintain our new water heater. Give this guy a raise! Good workers/people are hard to find these days!