Had a badly clogged kitchen sink that couldn't get cleared myself despite several attempts. Also had an issue with our kitchen sinks leaking and water temperature issues with our hot water tank.
Was in touch with Roy, who let me know they were extremely busy for some reason but would get back to me with some times. Nothing was an emergency and based on the reviews here was willing to wait a day or two if that's all it took. He was accommodating with his schedule and got over to assess the problems and provided an upfront appraisal that included replacing some low quality valves for the kitchen sink as well.
Everything was done according to what we discussed up front and no surprises at the end with the invoice. Roy was friendly, efficient and communicated well about what would be done and the costs involved. Very happy and will use them again when we need work done in the future.