Pacesetter Homes

Builders
3203 93 St Edmonton AB T6N 0B2
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Pacesetter Homes
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66%

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Reviews by rating (past 12 months)

Reviews for Pacesetter Homes

Average customer rating:
6.3 10 (291 reviews)

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Feng in Cold Lake
Feng in Cold Lake
2 reviews Edmonton, AB
10/10

My experience with Pacesetter Homes has been outstanding!

My family has recently bought a pre-construction house in Glenridding Ravine Community. We got help from Diane Sasseville as our sales manager, and we were impressed with her excellent knowledge, and professional design suggestions to meet our all kinds of requirements. Diane was very detail oriented, and explained every step carefully and guided us clearly. Diane’s assistant Sandra Mattar was very helpful too. She answered all the questions I have in a timely matter and showed great care attitude.
My whole experience was great! I will highly recommend Pacesetter Homes if someone wants to build a new home and particularly Diane could help you to build your dream home! Thank you very much all your help Diane and Sandra!

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Company Response

Hi Feng, thank you very much for taking the time to leave this 10-star review. We are very happy to hear about your experience working with our area manager Diane, and her assistant, Sandra and how they worked together to help you find your brand new home. They are both great assets to our team and we will be passing on your kind words to them both. We are wishing you and your loved ones many happy and healthy years in your new home!

Siva Kumar in Strathmore
Siva Kumar in Strathmore
0 reviews Edmonton, AB
10/10

Home Purchase

We thank Sandra at Pacesetter for being with us thorughout our home search, in which she not only guided in the home tours but listened to each and every tiny bit of our expectations and shortlisted only the houses of our interest which saved both of our times in the home search. Also, when we were thinking of making changes in the interior or the infrastructure of the house that we gave an offer with Pacesetter, Sandra always kept customer's requirements upfront and gave suggestions what could be done within our budget and fought for getting it done which we think is very important to a buyer, which eventually brings trust in a person. We are happy that we met such a wonderful person who helped us tirelessly with all our inquiries and needs and we wish we could've met her earlier so that we could have closed this offer through her but we couldn't make it due to some time constraints and currently available options. We definitely recommend Sandra as she is a professional and wonderful person who is always ready to help even though we did not close the deal with her but still encouraged us to reach her for any clarifications or help that we may need in our home search which we think is very unique about her.Thanks for all your support.

Siva&Maria

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Company Response

Hi Siva & Maria, we appreciate you taking the time to leave this 10-star review. We are thrilled to learn about your experience working with our Sales Assistant, Sandra, and how she went above and beyond while helping you find your new home. She is a tremendous asset to our team and we will be passing on your kind and thoughtful words to her. We are wishing you and your loved ones, many happy and healthy years in your brand new home!

Private User
Private User
Private User reviews Edmonton, AB
0/10

New Build

Purchased a new build home back in February of this year we were given 3 different move in dates and the sale guy was just too much. Over exaggerating EVERYTHING and this should have been our first warning sign with David but the show homes were so nice. The process from the beginning has been frustrating to say the least. They are over selling homes with no framers and are now wanting us to provide them with that for our house to be built. Isn't that what they are suppose to be doing? I WILL NEVER RECOMMEND THIS UNPROFESSIONAL BUILDER unless you want to be overpromised and underdelivered. The worst experience we have ever had!

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Company Response

Hi there, thank you for taking the time to leave your review. We are saddened to hear about your experience and to see 0-stars. Your experience is very important to us and we would like to look into this further for you. Please send an email to: concierge@yourpacesetter.com with the full name(s) of the owner(s) of your home, the address, and job number so that we may look into your file further.

Private User
Private User
Private User reviews Edmonton, AB
0/10

complete building experience

This is my honest review about this company. Absolutely disappointed with builder. Not done the services paid for. Example paid for jetted tub but installed regular tub. Paid for soft close for all drawers and cabinets but soft close done only for cabinets. Moved in July 2020 but soft close completed in Feb 2021. A guy from GEM cabinet came three times to complete the work. Came first time in October 2020 and did 3 drawers and said measurement was not done properly and has to come back next time. Came again in Dec and same thing happened. Seriously!!I had to book off from my work three times to have him come to complete the service. I haven't used tub in a year because I hate to see not being installed jetted tub. Company said jetted tub can install after we move in. Are you kidding me?renovation as soon as we move in?? I decided to cancel and get money back with so much disappointment. These are just few things... list goes on. Customer service sucks!! we don't get any response for months when we email. we emailed four times for final inspection of landscaping but we haven't got response in months. We regret so much for choosing pacesetter as our builder. This is our second home and we thought this house is going to be our dream home but our dream has been shattered by this builder. If anyone is looking to build a house, please reconsider choosing this builder.

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Company Response

Hi there, thank you for taking the time to leave this review. We are very sorry to hear that there were aspects of your experience that did not meet some of your expectations. We have reached out to our seasonal team on your behalf, and they have confirmed they have reached out to you regarding your inspection. We sincerely appreciate you bringing these matters to our attention. Your feedback is valuable as it helps us improve our experience moving forward and create opportunities for training as well. Please do not hesitate to reach out us with any questions or concerns you may have in the future. Here is a link to our contact page for your reference: https://yourpacesetter.com/contact-us/

Robert in Woodstock
Robert in Woodstock
0 reviews Edmonton, AB
10/10

Very Happy with New Home Build

We recently took possession of our new Pacesetter home and were very happy with the service and experience watching the house come together. Diane did an excellent job walking us through the process of selecting our lot, model, upgrades and the general buying process. Diane went above and beyond to make the process seamless for us and provided us with all our requested pictures and videos as well as making sure everything with the house was okay, since we did the whole buying process from out of province during the pandemic, and could not be in Edmonton. Any problems or concerns we had about the house were addressed and resolved in a timely fashion. The house was completed on time, and is beautiful! We would highly recommend choosing Pacesetter and working with Diane to those in the market for a new home in Edmonton.

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Company Response

Hi Robert, thank you for taking the time to leave this 10-star review! We are thrilled to learn about your new home journey from out of province, and to hear that our Area Manager, Diane, went above and beyond during the process of building your new home. Diane is a true gem and a tremendous asset to our team. We will be passing your kind words on to her and are wishing you, and your loved ones, many happy and healthy years in your new home!

Wayne in Toronto
Wayne in Toronto
1 review Fort Saskatchewan, AB
0/10

Water problems leaking from the roof and coming out of the soffits.

I have water coming out of the soffits at my front door. The contact from Pacesetter "Larry" tells me this is normal.

The problems causes degradation with my property and is a hazard. Ridiculous.

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Company Response

Hi Wayne, thank you for taking the time to leave your review. We are sorry to see 0-stars and to hear about the issue you are experiencing with your home. I wasn't able to locate your file using only your first name, however, if you would like us to look into this further please send us an email with the full name(s) of the owner(s) of your home, your home address, and job number to concierge@yourpacesetter.com and we would be happy to look into your home file further.

siby in Calgary
siby in Calgary
1 review Edmonton, AB
0/10

A regretful investment

After living only a year in the new home , there are so many issues that have started popping up. The coating on the bathtub started peeling off and it is a health hazard to use. Exterior door hinges are completely rusted and the doors may fall off the door frame anytime. The bottom of the doors and baseboards are swollen showing moisture intrusion. 

I informed Pacesetter  about these issues and never received any resolution. I have paid half a million to buy this home and running pillar to post due to the inferior quality construction of Pacesetter. The only reply we get from pacesetter is about how to keep the humidity under control during this time. They claim that our problems occur because of the current weather. We understand that this weather could lead to moisture but the problems we face is not because of moisture Since, we have been keeping the humidity in our home under control. After sending that mail, the warranty department believe that their job is done, when none of our problems were resolved. I have contacted my fellow neighbours who face the same problems and tensions. They said they received the same kind of reply from pacesetter and never looked back to check if the problem was resolved.

Our first house was from pacesetter as well and when we were looking to buy, we were not planning on purchasing it from pacesetter because we never received a good customer service. We bought this house because the sales manager was really positive and helpful and we loved the house.

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Manendra in Edmonton
Manendra in Edmonton
1 review Edmonton, AB
0/10

Better invest your money elsewhere

The only person to response at Pacesetter will be Sales person (as they have to make the deal). Once you pay the money and take possession, you will be left to your own fate. Very inferior quality of construction, poor customer service and almost zero support from the warranty team. infact their warranty team is just their online portal and email only. Absolutely no body at Pacesetter takes ownership for customer issues after Possession. There are no one month/ three month/ 12 month warranty inspections from them. Even if you report an issue these guys just respond back with an email citing COVID as a reason for delays. Ironically I booked my house during COVID time and the builder gave me possession much before time (in July 2020) because they have to get the money. Ironically after possession, they will site COVID 19 as reason for any issue you raise with them. How come building the house was possible during COVID & servicing the customer complaints is an issue due to COVID???? The reason is money..... they do not want to service the customer as they have already realized their money on possession.......

I took possession of my house in July 2020 in Langdale. Even the complaints given to them in July & August are still pending till date and the reason is obviously COVID. However the new house construction and sales are still happening (so their trades are not closed).

My house has multiple issues, the exterior doors are not sealed properly- allowing elements to come in, the roof got damaged in winters (picture attached) due to wind, there are finishing issues in the house but no body from Pacesetter has even bothered to come and have a look. I am left at the mercy of GOD. All winters we had the cold air coming into the house (picture of exterior door with clear visible gap attached) compromising the safety of my family and definitely more utility cost for me by running the heaters on higher temperatures all the time. It also caused rusting in the house and damage to trims and finishing due to moisture buildup (as cold breeze comes in to house constantly). I contacted the builder atleast 4 times during the winters but every time they sited COVID and gave me theoretical reply to educate me on HRV settings. When I checked with few neighbors who also bought from this builder, they all have similar issues and of course no response from Pacesetter.
PACESETTER- Please do not feel that your customers are fools, I have lived in houses before and never had this HRV/ Moisture issues, then why it is such a big deal in the houses that you built.
With regards to quality, very poor workmanship and finishing. No where close to what they show you when you visit their showhomes.

In case you are already stuck and have purchased house from this builder, do not wait to contact Alberta New Home Warranty (ANHW) guys.
Pacesetter will give you only email assurances that they will look at the issues in the order they are received but it just a hoax. I have contacted ANHW people and hope they will support. I have spend more than half a million and each day I regret buying from Pacesetter.

Earlier I was reluctant to put my feedback public as I feared that my relations with builder will get spoiled and also in someway I will be damaging the market value of my house by doing so. But after numerous failed attempts to work with the builder, I have to put this feedback on this forum.

DO NOT BUY FROM THIS BUILDER, IF YOU ALREADY HAVE THEN AND ARE FACING ISSUES- THEN GO AHEAD AND CONTACT ANHW FOR RESOLVE. I HAVE STARTED MEETING MORE DISGRUNTED PACESETTER HOME BUYERS IN MY AREA- LANGDALE AND EVERY BODY HAS HAD SIMILAR EXPERIENCE WITH THIS BUILDER.

INVEST YOUR MONEY WITH BETTER BUILDER- PACESETTER IS A WASTE OF MONEY AND TIME.

I strongly recommend that you better spend your money with some other builder who value their customers and work with them.

1 of 1 people found this review helpful.
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Company Response

Hi Manendra, thank you for taking the time to leave your review. We are saddened to see 0 stars. We have escalated your concerns to our Customer Experience Manager and you should be hearing from them soon.

Stephanie in Edmonton
Stephanie in Edmonton
1 review Edmonton, AB
10/10

New Home Purchase

We purchased our first home from David and Victoria in the summer of 2019 and we are still SO happy with our choice! With a baby on the way, we were on the hunt for the ideal starter home that fit within our monthly budget, and preferred locations we had in mind.

Victoria put together tons of great options based on our preferences, but also provided back-up options. We loved that she was able to force us out of our comfort zone (we were set on living South East) and found us the PERFECT spec home in Cavanagh! She really listened to every detail and was so patient in the process. Thanks again Victoria!

David provided excellent financial advice and worked with both of us to make sure the numbers made sense. He worked endlessly to provide solutions so that we were able finalize all our documents and settle into our home before the baby arrived. Thank you David!

The level of customer service we received from both of them was professional, yet personal. We really felt like we were treated as priority customers every time we’d meet with them. Highly recommend team Desrochers to anyone looking to purchase a new home in Edmonton!

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Company Response

Hi Stephanie, thanks so much for taking the time to leave this detailed 10-star review regarding your experience with our Desrochers team! We are happy to hear that both our Area Manager, David, and his assistant, Victoria, went above and beyond while helping you find your new home! We are tremendously grateful to have them on our team, and we will be sure to pass on your kind words to them! We are wishing you and your family many more happy and healthy years in your new home!

Angela C.
Angela C.
0 reviews Edmonton, AB
8/10

Service

We bought our first home with Pacesetter Co., and I could say we’re satisfied with the whole process, and would highly recommend and refer them. Dev is the area sales manager who walk with us through it. He responds right away with our questions, and professionally grants our urgent requests. It has been fun, smooth, and exciting process for us all. Thank you, team !

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Company Response

Hi Angela, thanks so much for taking the time to leave this review. We are so pleased to hear that you had a wonderful experience with our Area Manager, Dev. We will be sure to pass on your kind words to him! We are wishing you and your family many happy and healthy years in your new home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pacesetter Homes

Pacesetter Homes Edmonton

CATEGORIES
Builders
WEBSITE
https://yourpacesetter.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
136
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-5-10 Alberta New Home Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.