After living only a year in the new home , there are so many issues that have started popping up. The coating on the bathtub started peeling off and it is a health hazard to use. Exterior door hinges are completely rusted and the doors may fall off the door frame anytime. The bottom of the doors and baseboards are swollen showing moisture intrusion.
I informed Pacesetter about these issues and never received any resolution. I have paid half a million to buy this home and running pillar to post due to the inferior quality construction of Pacesetter. The only reply we get from pacesetter is about how to keep the humidity under control during this time. They claim that our problems occur because of the current weather. We understand that this weather could lead to moisture but the problems we face is not because of moisture Since, we have been keeping the humidity in our home under control. After sending that mail, the warranty department believe that their job is done, when none of our problems were resolved. I have contacted my fellow neighbours who face the same problems and tensions. They said they received the same kind of reply from pacesetter and never looked back to check if the problem was resolved.
Our first house was from pacesetter as well and when we were looking to buy, we were not planning on purchasing it from pacesetter because we never received a good customer service. We bought this house because the sales manager was really positive and helpful and we loved the house.
- Approximate cost of services:
- $500,000.00