DO NOT HIRE THIS COMPANY. Absolutely horrendous experience! 0 stars. Spend the little extra money to get an actual professional company, save yourself the hassle and stress.
I hired this company to move myself and my girlfriend from Moncton to Halifax, which entailed loading my apartment and her apartment (both in Moncton), storing our things for 1 month, and then unloading our things in our new apartment in Halifax. I had set up the initial loading day to be anytime on our before the last day of our leases. I could not have been more clear about my need to be out of our apartments on the last day of our lease, to which Tara (the customer service rep) assured me would be easily done. I had this arrangement set up over a month in advance, so was reasonably confident they should be able to follow through with their promise and so I paid the deposit to set it up.
Fastforward to THE DAY I NEED TO BE OUT OF THE APARTMENTS. We planned on getting my things and my girlfriends things midday, this got pushed to the evening. No big issue. Then they want to push it so that my girlfriends things would be picked up late at night, and my things would likely need to be picked up early the next morning. I now have to plead with my landlord to let me keep my things in my apartment longer than we agreed, to which I was able to do. I then get an update that they will be picking my girlfriends stuff up at around 1 in the morning, and my stuff at around 6am. This is absolutely ridiculous at this point, but it's really all I have since I have to be out of my apartments so I agree. Its now 4:30pm the day I need to be out of my apartments, and I get a TEXT FROM THE DRIVER telling me he CAN'T DO IT ALL. I'm now completely screwed, with no movers only hours before I legally have to be out of my apartments. I'm calling move-me again and emailing over and over to NO ANSWER! They won't answer my calls or emails, and even disconnect the phoneline so I can't leave a message! So now not only do I have no movers, I can't even get ahold of them to get my deposit back.
They should be ashamed that this is how they conduct business, completely unprofessional and ridiculous. I was nothing but civil the whole time, accommodating their scheduling screw ups up until the point where I was fine with having my things picked up in the middle of the night, so long as it got done. They should have known they couldn't get my things when I wanted way in advance and told me to find someone else, instead they completely screwed me and then wouldn't answer my calls or emails. Never use this company.
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- Company Response
We did offer a resolution in which you graciously accepted.
We are quite surprised to see such a review from you.
In response to your review ...
We want to start off by sincerely apologizing for your negative experience with our company last month. Striving to present top-notch customer service is our motto!
Here at Move Me Again Transportation, we've undergone numerous changes and have since improved.
It is reviews such as yours that provides our company the ability to learn from our mistakes in hopes to create a better client experience in the future.
Happily we announce this is an isolated incident.
Thank you and we hope you will grant us the opportunity to improve your image of us.
Move Me Again Transportation Inc. Team