Move Me Again

Moving & Storage
Toronto ON M1R 3Z2
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70%

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Reviews for Move Me Again

Average customer rating:
7.9 10 (72 reviews)

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Brendan in Avonmore
Brendan in Avonmore
1 review Avonmore, ON
1/10

Worst move ever

We had a move scheduled for July 14, 2017. The movers were supposed to arrive between 3:00pm - 4:00pm, and they did not arrive until 7:30pm or so. The move lasted until after 2:00am.

The movers themselves were good (even though they were very late), but they were visibly exhausted from the previous job and driving they just did. The sales and scheduling department are the real problem.

This company is mistreating their "professional movers" and creating an environment where they are working long hours for likely little pay. The amount of consecutive working hours and driving hours exceeds labour and safety laws.

- Scheduling department never contacted us before the move. We had to contact them the day before to confirm the pickup time. They were supposed to contact us a week before or a few days before.

- The movers arrived 3.5 later than the estimate because the scheduling department created an unrealistic job and provided little details to the movers. They drove from Toronto to Quebec City, moved a four bedroom house, then drove 8 hours to us to move a three bedroom house. They worked for 30 hours straight, including driving. This violates labour laws and safety laws.

- We asked the sales agent Tara if we should empty dressers, and she said it was ok to leave them. The movers told us that there is a policy to empty them, but they moved them anyways.

- When making the payment at 11:00pm, a warehouse manager Jamal wanted us to send an interac e-transfer to a hotmail address instead of the same email address as the deposit. This was very odd and after arguing on the phone, ended up paying by Visa. During the conversation he was very rude, saying "tick tock, time is running" to pressure us to pay.

- After the move was finished, we spoke with Sarah who supposedly runs the scheduling department to ask about additional compensation for all the issues. (the minimum estimate was 7 hours but the movers only charged us for 6) She was supposed to call back but never did. We had to follow up two days later. No compensation.

Approximate cost of services:
$861.90
1 of 1 people found this review helpful.
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Company Response

Hi Brendan, Thank you for your feedback.

Due to unforeseen circumstances - these unfortunate challenges hindered our arrival time - we kept in contact with you along the way.

We are proud to say we follow the rules of the Canadian Driver's Log Book and Ministry of Transportation rules.

Respecting Off-Duty Time, On-Duty Time, Driving Time. Rotating driving cycles between our drivers on road trips and provide Sleeper-Berth Options. (when applicable)

Although your experience was unpleasant - it is rewarding to know our movers were good as you have mentioned.

We thrive off of customer excellence!

As much as we yearn for excellence - as in real life there may be a disappointed client, as yourself ... we rectified immediately with discounts and reduced hours calculated to compensate.

Over all, thank you for your feedback and using our moving services.

Robin in Toronto
Robin in Toronto
1 review Toronto, ON
10/10

Great service, great price

I had to change my plans and organize a last minute long distance move of my belongings to my home town for the end of June. Tara was SOOOO helpful and responsive (usually within 1 hour) so i felt really confident.

They had availability when few companies did, and they saved me money by bundling me with other long distance moves. The only challenge was they start working REALLY early (6am) so it's tough to schedule if you have elevator/access restrictions in buildings.

The teams were so friendly and careful, both at pick up and drop off. I was really happy with the whole experience!

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Robin
Thank you kindly for sharing your experience with our company. We appreciate your attention to the hard work our movers do. If we can ever assist you in the future, we will be glad to help.
Thank you.

CC
CC
1 review Erinsville, ON
10/10

MOVING

WONDERFUL SERVICE, VERY CAREFUL WITH OUR BELONGINGS AND VERY FRIENDLY AND PROFESSIONAL TEAM
I WOULD RECOMEND THEM

Approximate cost of services:
$2,700.00
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Company Response

Hello Carolina! Thank you for taking the time to write your glowing review of our services! We are so happy to hear that you are completely satisfied with your move. Our goal is to always turn this stressful situation into a breezy experience. Feel free to call us anytime you need any of our services. All the best from Tara and the rest of the awesome team at Move Me Again Transportation.

Sweat-hard in
Sweat-hard in
2 reviews Toronto, ON
10/10

highly polite and nice.

Great professional!
i will start from the beginning Mark came to our house for in home estimation from move me again transportation. He called before he get our house he was on time and he explained everything to us and We decide to choose them. on moving date the movers arrived on time too. the paper work was done very fast.
they were very time/cost efficient. in addition to moving my furniture very fast, both movers were highly polite and nice.
if i ever want to move, i will hire this company. they are fantastic and reliable through and through.
Thank you very much!

Approximate cost of services:
$1,258.00
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Company Response

Hello,
Thank you for the feedback and recommendations. We will be very happy to assist with any future moves. All the best!

Yusuf in Toronto
Yusuf in Toronto
1 review Toronto, ON
10/10

Everything was perfect

Everything went as expected, they we're on time and made sure it all went smootly. I highly recommend Move me again transportation company to anyone that is looking for an smooth delivery!!

Approximate cost of services:
$1,521.00
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Company Response

Thank you for the nice review and thanks for using our service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Awesome

Ask for cemal, çetin and eddie. Move Me Again is a professional and elite moving company. Trust me...they even inventory your items. Amazing service ! Good decision . Thanks for the help guys.

Approximate cost of services:
$900.00
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Company Response

Hello, we really appreciate that you took the time to give us a review! We are really glad you were pleased with our service. Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Very professional

Moved within TX
I found the movers proactive, helpful and careful. I also found them trustworthy, we is very important. I was able to allow them work unsupervised, for the most part and they even worked quicker. They were also flexible in setting up my furniture in the new apartment, not complaining when I asked them to re-arrange stuff. All in all, it was a great experience.

Approximate cost of services:
$2,100.00
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Company Response

thank you for the nice review and thanks for using our service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Move Me Again

At Move Me Again, we strive to offer a reliable and efficient moving and packing service at updated cost so that we can meet and exceed our customer’s expectation. We have a motivated team of friendly, uniformed professionals with safe transportation to ensure the safety of your personal belongings. .
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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