I contacted Joe for an inspection of my furnace (only 2 years old) as it is the fall season and also to inspect my dehumidifier which is also attached to the furnace as I had noticed a dank smell in the basement. I need to mention that Joe was Not the original installer of either product and I did have some concerns as to how the original installation was done. I am glad that I had the inspection done as I found out the following: 1) that the dehumidifier was installed incorrectly, 2) that even though my furnace was a two stage furnace, it had been set up as a one stage furnace, 3) there wasn't enough ducting from the furnace to the vents to push the air throughout the house, 4) the slope on the exhaust pipes was incorrect 5) the shutoff valve for the gas supply was completely blocked.,6) the venting pipes on the roof didn't have the right cap on one and completely missing on the other therefor allowing rain water to flow done the pipes into the furnace room 7)and my dehumidifier was completely useless the way it was set up. The
cost for the inspection was $178 including taxes, and at my request Joe gave me an estimate to fix "everything". Financially, it would have made sense to call the original installation company to come and fix "it" however my confidence was completely shaken in the original company so I hired Joe to do all of the above work. The estimate and work came in at the same price of $1633 including taxes. When I phoned Joe to request the inspection I had to leave a message however he did call me back the same day and he was on time for both appointments. He also had covers for his work boots to protect my floors. I received before and after pictures of all of the issues. I also want to mention that the caps on the roof pipes did not blow off because I have pictures of the pipes from the original installation and they were never installed. As for my dehumidifier, he cleaned the filter (which I didn't know existed) and connected it properly to the furnace. As soon as he started it up, water started running out the exit drain and within 36 hours the dank smell disappeared. I am no so happy that my wallet is lighter, however I did get quality service and repairs and I got my monies worth. I just wished that I had used him the first time and had it "done right the first time". I will use Joe again in the future and I do recommend him.
- Company Response
Thank you very much for leaving a review for the work we performed in your home. It's unfortunate that the situation was left in that condition by the original contractor but we were glad to be able to get everything up and running safely and efficiently.