Horrible experience with Furnace Experts regarding the installation of my two (2) Mitsubishi ZUBA Systems. Damaged my air exchange unit when de-installing old furnaces and promised to fix it, made numerous excuses for not being able to repair or replace it. Very unprofessional to say the least, sold me on their expertise as Mitsubishi Certified installers yet the guys installing both told me that they have never done an install like this. They have the audacity to post pics of my install like it was a positive experience. Will exercise my legal options as their owner is simply ignorant and is not interested in doing the right thing. My advise “do not deal with this Company” as they will do shorty work and leave you with a sub-par system. Sad with the money spent on these systems to have this as the result!
- Approximate cost of services:
- $40,000.00
- Company Response
Mr. Brad Sparkmen, I think you should read your contract again that we were responsible for installation of two Mitsubishi Zuba systems and we were not responsible for any existing equipment repair or replacement. You had an old Carrier HRV which was working or not and you asked us to connect it with the new Zuba system. We tried to connect your old HRV but there was some problem in your HRV.
You cannot make us responsible for anything we didn't sell and install. We scheduled our technician along with the Mitsubishi team whenever you asked for. Mitsubishi technicians visited for final commissioning and test run. Your Mitsubishi system installed by our company is running as per the manufacturer's guidelines and we still honor warranties on the equipment we installed and again not responsible for equipment we didn't install.
I hope you will understand our limitations.