Metro Snow & Ice Management

I had been with Metro in the Appleseed days. Winter 2017-2018 I received terrible service as did others on my street in Barrhaven. I had to contact the office everytime there was a snowfall. I heard all the excuses you can imagine...driver has pnemonia...Equipment broke down...replacement driver...etc etc etc.

I had to shovel my driveway on my own if I wanted to get kids to school and me to work on time. I am a single mom and my mornings are busy enough without having to worry whether or not my driveway has been cleared.

A few weeks ago I received an email asking to provide my feedback. A reputable and reliable company doesn't have to solicit good reviews. They have gone from having a very low satisfaction rating to a very high one which I find very convenient as it is time for people to research and sign up for services.

Stay away from this company. They will treat you with rude and disrespectful emails even though they demand you always remain polite with them or you will be ignored. Kill them with kindness they say....well you killed this loyal Customer.

I have selected a new company for this coming season. I recommend you stay away from Metro as well!