I had a bad experience with this company.
I called them right at the start of the Pandemic before businesses began to close. The owner came to my home, took a apart my treadmill, then left it in pieces with dirt everywhere. He said it was an easy fix and that the only thing wrong was it needed a new $20 part. He said he would get back to me.
Weeks go by and I hear nothing. I contacted him (which I think is odd because I don't think the customer should chase after someone who promised to get back to them). He told me that due to Covid he could not get the part but will contact me when he can. Fair enough. This pandemic requires patience. I understand that.
Months go by and still no word from him. So I contacted him again and he said he still cannot get the needed part.
I detected something suspicious about him. I felt like he was not being honest. Out of frustration I contacted a different company to look at my treadmill. I explained the whole story to the different company. I was shocked to hear that the Owner of Choice Fitness is known for doing this. The new guy even knew Choice Fitness owner by name. He said: "The part you need is easily replaceable. This is what he does, he comes to your home, takes apart your machine and you never hear from him again, go ahead! Look him up, there are lots of bad reviews that are similar to your experience". As the technician worked on my treadmill I went and looked up Choice Fitness and sure enough I found lots of similar stories like mine. I felt duped. I should have read Choice Fitness reviews before hiring him.
The technician then informed me that the owner of Choice Fitness, "Still doesn't know how to open up treadmills". He demonstrated how it's done which looked obvious. He showed me that Choice Fitness instead forces the pieces apart and sometimes breaks them. Which he did to my treadmill. He broke a part with a retail value of $200. So I have to assume that is why he never got back to me. While he may be able to fix some things, regardless....his actions are terrible business practices.
I do not recommend hiring someone who charges you money to break your treadmill then disappears. What should have cost approximately $110 ended up being over $300. Would you want to take that chance?
EDIT: In response to Choice Fitness. I find it odd that you can say certain defamatory words about me but Homestars won't let me say that about you. That is very eye opening. And why is it that the other technician was able to fix it but you were not? He even said the part is easily available. And if you reread what I wrote you will see that I contacted you TWICE. If I didn't write this I doubt I would have received a reply from you at all. And by the way, it is not me who is using Covid as a bad excuse. That is all you.
- Approximate cost of services:
- $90.00
- Company Response
I am not sure who this or what had happened or if this is a false review from some pathetic competitor? a simple email to me could have sufficed during this pandemic. To leave a bad review during this COVID 19 is utterly despicable and tasteless. you have no idea what people go through do you?? I am not sure of the other tech you used either, but I can guess, cause I am sure I know this person and all he does is bad mouth other techs and companies. I imagine the 110 good reviews you see mean nothing. this is a service business. not everything goes as planned. especially now!!! Before you write someone off during a bad pandemic, you should know the facts. A $20 part. I am sure I would have been all over this to help you. this is a blatant lie.
EDIT: I have no clue who you are?? some companies have different suppliers. email me again if you are legitimate and I will refund your original call out. I have no issues doing that. COVID is not an excuse. it is a fact of life for alot of businesses. and I do things right. for all I know, this person did this and blamed me or the hood was already damaged when I got there? this will happen. I do not break things!!!!