I am all for supporting local businesses and new companies.
I have contracted with the company since 2019/2020 season. They are under contract to clear the snow from my senior parent who should not clear snow and needs a clear pathway for service providers or EMS in the event of an emergency.
Service was not provided in a timely manner. Communication was poor at best. When large snowfalls hit the area, you almost guarantee an email about equipment breakdowns.
The January 2022 storm and the company response prompted me to write this review. As of January 18th @ 12:21 pm, the driveway was not cleared. My first email was ignored. The second email got a response to tell me their GPS said the crew had been at the house at 2:06 pm to clear the driveway. Called to confirm with my senior parent only to discover that was not the case. Phoned AND emailed the company to indicate the information was true and they asked me to send a photo for PROOF.
Creatively found a way to get a picture to Mary (the admin in the office) Sent the photo proof at 3:36 and I had no response from the company until January 19th @ 12:26pm. The response read "My manager will be sending someone over within the day to clear the mess, I'll get back to you when we have finalized the timing." Let's just remember the snow started falling in the early morning on January 17th. This was their response 2 days later after telling me they had already cleared the snow.
The evening of January 18th I drove from out of town, asked a next door neighbor to use his snow blower to make a path so I could get to the front door of my parent's house. I then hand shoveled hip deep snow to create a section of the driveway so parent could get their car out of the garage, so service providers to safely get to the front door or heaven forbid EMS in the event of an emergency.
Starting on January 19th I began emailing the company on an hourly basis - because when you call there is only voice mail. On my 7th request for an update after sharing that my (now breathless) parent had gone out that morning to clear the additional snow that had fallen, did I get a response - 8.5 hours after demonstrating with photos the work was not complete.
I am the first person to recommend a contractor because I know it is a tough industry. I cannot in good conscience do so with Snow Pro. I can recommend a name change to EXCUSE PRO or BROKEN EQUIPMENT PRO.
The company sticks at the end of an unplowed driveway speak louder than any poor review online.
- Approximate cost of services: