Tornado Plumbing & Drains

Drain Services
45 Chauncey Ave, Unit #1 Toronto ON M8Z 2Z2
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Drain Services
Tornado Plumbing & Drains
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97%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Tornado Plumbing & Drains

Average customer rating:
9.9 10 (352 reviews)

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g231234
g231234
2 reviews Markham, ON
10/10

Professional and capable

Serviced a toilet that wasn't flushing. Had to remove toilet and use the professional camera and snake to clear blockage. Quoted $500 before the job and cost stayed the same. The company uses a modern internet based quote and payment system. Very professional. Even the request was made through Homestars. The only hiccup was the details of my request wasn't passed to the technician. I think they can improve in that area.

Approximate cost of services:
$500.00
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10/10

Fantastic job!

When we bought our house, we had no idea what was in store. We were taking up some broken flooring in our basement and lo and behold there was a very damp dirt floor under vinyl and thick, mouldy, rotten particle board. We were desperate to get the floor fixed ASAP and at the same time install a sump pump to deal with the dampness. Tornado totally went above and beyond. They came quickly to assess the situation, gave us a timely, reasonable quote, was able to start the job within a week AND managed to complete the job in two days!! They were very clean and professional and did a really beautiful job that would have taken us months to do. We would definitely recommend them to anyone. Excellent job!!

Approximate cost of services:
$12,000.00
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Company Response

Hi Tanya,thanks a lot for the great review,we really appreciate your feedback,we always try to do our best.
We look forward to seeing you again,for any plumbing or another service you may need.
Thanks again,Tornado Plumbing and Drains team!!

Linda Pinizzotto  from Mississauga
Linda Pinizzotto from Mississauga
2 reviews Mississauga, ON
10/10

Cleared Sink Drain and Main Drain

I highly recommend Tornado Plumbing & Drains and am very proud to offer them a 5 Star Review. I had an incredibly difficult time with a huge back up in the kitchen sink of one of my apartments at my RE/MAX Real Estate Branch Office. I was so fortunate when I found Tornado Plumbing & Drains online and had the opportunity to discuss my urgent situation with Sergei. He was patient, professional, knowledgeable and very transparent, I hired him on the spot. He came within the hour and did a full job clearing the unit drain and the full drainage line to the street level with high level equipment. It was a difficult job considering the small space and restrictions under the sink. Their pricing is very reasonable for emergency service. I will refer Sergei and his firm Tornado Plumbing in a heartbeat. It was great to learn they carry a range of services specializing in plumbing, drain replacement, cleaning, repair and installation plus concrete flooring, main water service, sump pumps and waterproofing services. Internal and external waterproofing for basements in residential and commercial properties so Tornado is the absolute best choice!

We are thrilled to recommend Tornado Plumbing & Drains at anytime and will certainly call them for continued services.
Best Linda

Approximate cost of services:
$508.00
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Company Response

Hi Linda,thank you so much for your great review,we really appreciate your time and your business. We look forward to work with you again in the future for any plumbing you need.
Take care easy, Regards Serhiy.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Condo

This is the second time we have used Tornado Plumbing. Service was excellent and Sergey is an excellent plumber. Efficient, on time, and great quality, along with a reasonable price. We are very happy with Tornado Plumbing!.

Approximate cost of services:
$400.00
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Company Response

Hi there,

Thank you for your feedback. We agree, Serhiy is amazing! Will be sure to pass along your kind words. Your review is very important to us. Look forward to see you again. Thanks a lot.

Olena in Etobicoke
Olena in Etobicoke
1 review Toronto, ON
10/10

Kitchen sink drain replacement, water filter

This is the second time we have used Tornado Plumbing and they did excellent job. We are very thankful for the good service we received from Serhiy. Very experienced and knowledgeable team. Highly recommend

Approximate cost of services:
$400.00
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Company Response

Hi Olena,

Thank you for great review. It was a pleasure to working with you and glad that Serhiy was able to solve your plumbing issue. We are always a phone call away should you need us in the future. Thank you for your high recommendation, it means a lot.

tc
tc
5 reviews Toronto, ON
10/10

Water Service and Drain Replacement

The previous owner of our home never bother to replace their lead water service pipe. Serhiy was quick to response; from the first conversation with him, he communicated clearly what they will do every step along the way.

Before they start, Serhiy perform a thorough plumbing check around the house. He point out that our sewer drain system is old with partially blocked clay pipes. He recommend that we replace the drain system and installed a back water valve in parallel to the water service line upgrade to save money down the road. The quote was competitive and we agreed.

Serhiy kept me informed on progress over the next several days, his team was professional and finish the job on time. They took care of all the permits and he came back to meet with the city inspector to go over work that was completed. Overall I am extremely happy with the result. I would highly recommend Tornado Plumbing for any plumbing work.

Approximate cost of services:
$17,000.00
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Company Response

Hi Thomas,

Thank you so much for your review. We always put customer experience and satisfaction as our priority and your review motivates us to do better and continue to do what we are doing. We are so glad to hear that Serhiy went above and beyond to help you resolve your drain issue. Thank you as well for high recommendation. Please feel free to contact our office if you will have any plumbing or drain problem in the future.

DC in Toronto
DC in Toronto
4 reviews Toronto, ON
10/10

Excellent Service, Thorough Repair

This is the second time I've used Tornado Plumbing & Drains, and, again, they did not disappoint.

Sergey called promptly, asked about the problem, and gave us multiple options with estimates.

Once he arrived he got right to work and gave us explanations as to what issues he found, and how he fixed them. There was an unexpected issue which couldn't be fixed immediately, but he returned the next day and took care of it straight away.

Honestly, he went above and beyond what we expected for the service call, and was very patient as I checked -- at his request -- to ensure drains were running faster and all leaks were fixed.

If you need any plumbing work done, look no further, and call Tornado Plumbing & Drains.

Approximate cost of services:
$510.00
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Company Response

Hi there,

Thank you for such an amazing review. It was a pleasure to read your feedback. I'm so glad that Serhiy was able to take care of your plumbing needs quickly and efficiently. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thanks again for your review and recommendation. We're lucky to have you.
Thanks a lot for choosing and trusting us. Look forward to working with you again .

James in Toronto
James in Toronto
5 reviews Brampton, ON
0/10

BEWARE - Half Honest and Half a Job

As you read Tornado’s response, do you honestly think we wanted half a leak fixed that was damaging our home. Tornado was responsible for troubleshooting all sources of leakage, not just the one they found. The second leak was obvious, they just chose not to put the effort in to find it. Once we found in on our own, they wanted to charge for a full second visit. This is unfair business practice. Shame on Tornado. Half honest and half a job!

We agreed to pay $200.00 for Tornado to come troubleshoot a bath tub leak that was dripping onto the drywall ceiling below. The deal was that if we agreed to move forward with the repair, then the troubleshooting cost would be waived (which it was). Our assumption throughout the entire process was that the troubleshooting would include all sources of leakage (otherwise their would be no point in bringing in a professional).

The technician found a leak in the drain elbow and concluded that this was the source. I was skeptical because the drip was so small compared to the volume of water that was dripping onto the ceiling. We agreed to pay $250 +tax for the repair (which we did on the same day assuming that the technician correctly identified all sources). The technician offered to replace the other plastic pipes at a higher cost, but because he did not prove that they were leaking, we elected to not replace them for no reason.

The next day the leak came back (in high volume). This time we did the troubleshooting ourselves and discovered that there was no seal/gasket installed at the tub's overfill. We found the second leak by filling the tub and having someone splash water around. With the splashes, we noticed some water getting into the overflow. I am not a plumber, but we found the second problem/leak in about 5 minutes (picture attached).

This meant that there were actually 2 sources of leakage. The technician only identified 1 source.

The technician did ask if we had recently overfilled the tub. We answered no because the tub has never been overfilled. The technician did not ask if we think water may have been inadvertently splashed into the overflow. Our opinion is that the technician was responsible for checking the overflow himself (which he chose not to). The overflow is part of the same simple circuit.

Anyhow, we reported the problem back to Tornado fully expecting them to offer to come back at a fair price. They informed us that it would be another $200 +tax to send a technician to fix the second leak (that should have been found the first time as part of the troubleshooting).

We believe this to be unfair as it would have cost substantially less to do the repair the same day without a second visit.

Our tenants, who were also present during the entire troubleshooting process, also felt that the troubleshooting was inadequate and suggested that we ask for our money back.

Neither us nor our tenants can understand why Tornado feel the job was completed properly when the complete circuit was not properly inspected. The complete circuit really on comprised of a few feet of pipe.

We chose Tornado because it seemed to have good reviews. We could have paid less. Now I regret not paying less because it probably would have got fixed properly the first time. Our second choice was a Holmes endorsed plumber. I am not sure why we didn't use them, because we had a great experience using them a few years ago.

I don't think it is unreasonable to expect a plumber to check for all potential sources of leakage (because there always could be more than 1 source). Having Tornado basically tell us that we would have to pay for another service call to fix the second leak is unfair and not reasonable business practice. We were willing to pay more, but certainly not for a full visit. We are not the one that missed the second leak.

Anyhow, buyer beware. Even highly recommended companies have bad days.

I know Tornado will respond with all kinds of excuses, just like the aggressive ones that I received by text, but at the end of the day, they were responsible for finding all the sources of leakage in the simple circuit (even if there were multiple sources). I know Tornado feels that they were only obligated to find 1 leak, but we are really not sure how they consider this proper and/or complete troubleshooting.

Tornado, please remember that we agreed to pay for proper troubleshooting, you were the ones that waived the charge if we went with the repair. The question Tornado needs to answer is, who in the world would hire a professional to fix half a leakage problem.

Approximate cost of services:
$250.00
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Company Response

Hi James, thank you so much for the almost honest review after several changes from your end story,changes was after we sent over to the Homestars company with text evidence,pictures and video.Sorry to hear that you are disappointed.
Also the picture you added to the evidence it's doesn't show anything ( just overflow taking apart of you,and we haven't touched that even) unfortunately we don't have an option to post picture over here or video.

Before I went a head with the repair I explained in understandable manner that I'M RESPONSIBLE ONLY FOR THE ELBOW, AND 4 PEOPLE WERE A WITNESSED ME SAYING THAT!!!!

However, I am sorry you were hoping the cheapest option, to replace the leaking elbow, can fix all of your plumbing issues.

When I arrived, there were 3 very smart man that were surrounding, and a woman watching from a couch. I opened the ceiling, as agreed, and we filled up the bathtub and drained it a few times. Than people who live there used shower head and down spout. Afterwards we detected a leak from the elbow. In addition all plumbing components were surround with the yellow ABS cenment (glue). That means there was a leak in the past and some one poured glue on top of the pipes hoping to solve the problem without knowing where it was actually leaking. I quoted $250+tax for replacing  the leaking elbow, and recommend to replace the rest of faulty looking pipe for additional cost. Nevertheless, owner immediately chose the cheapest option, although I strongly suggested replacing all of the drain, starting  from overflow and past the p-trap. As well the existing drain was also not the right one and I did tell that to the owner.

Before I went ahead with the repair I explained  in very understandable manner "I'M RESPONSIBLE ONLY FOR THE ELBOW",  4 PEOPLE WERE THERE AND HEARD THAT!!!!

After the repair we filed up the bathtub and  drained it, all of MY REPLACEMENTS DIDN'T LEAK!!!!! I have a video of that, and it was sent to HomeStars for investigation.

Bill E
Bill E
1 review Toronto, ON
10/10

Complete toilet repair was required

We are very thankful for the exemplary service we received from Serhiy and Tornado Plumbing.
We had a serious leak from our pressurized toilet that required the complete pressure system to be replaced. They were prompt in answering our call despite it being during the holidays and even came out to assess the situation. Once the part was received, they replaced it and even had to make a few customizations to complete the job. The toilet is working even better that it was originally! Their communication is excellent and they are professional and very courteous! We have no hesitation in recommending Tornado plumbing and certainly will use them again if another plumbing need arises.

Approximate cost of services:
$200.00
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Company Response

Hi Bill,

It was a pleasure to read your review and learn how happy you were with the service we provided. We appreciate you recommending us and look forward to hearing from you should require plumbing or drain assistance again in the future. Thanks for choosing Tornado Plumbing and Drains.

Private User
Private User
0 reviews Toronto, ON
10/10

Replaced several drains/pipes, install backwater valve

Called these guys in as a second quote on the job. Probably the only contractor that's ever come to my house and told me the previous guys had given me good suggestions and knew what they were doing. Tornado came in a bit cheaper, and had better reviews. On time, on budget, honest and professional. I recommend them.

Approximate cost of services:
$10,000.00
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Company Response

Hi There,

We really appreciate your honest feedback, it's very important for us. We really loved working for you. When our customers happy, we are happy.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tornado Plumbing & Drains

At Tornado Plumbing we work hard to fulfill all your plumbing needs, and offer some of the best service in the GTA. Our products are high quality, and all of our work is under warranty. By using the most recent technology we can offer you the best service to ensure your plumbing work is done efficiently and with quality. We provide free estimates, competitive rates, and city rebates are available.
Our services include waterproofing, pipe burst, plumbing repairs, backwater valve, concrete work, water service and repairs, drain camera inspections, drain snaking, and underpinning (basement lowering).
With appointments booked at your convenience, and 24 hour emergency service, you’re sure to get the job done with Tornado Plumbing.

Check us out here:
https://www.facebook.com/TornadoPlumbingCom
https://twitter.com/TornadoPlumbing
https://www.instagram.com/tornado_plumbing/

YouTube videos on various plumbing and drain services may be found in our photo gallery.

CATEGORIES
Drain Services, Foundations, Plumbing, Waterproofing, and Concrete Contractors
SERVICES
Waterproofing Our skilled crews take all the necessary steps to clean and prepare your foundation wall prior to waterproofing. We only use materials of the highest industry standard to seal your home from leaks. With a 25 year warranty, you are guaranteed a dry basement and piece of mind. Drains When you need to replace your damaged sewer lines, we meet all city standards for drain work and backwater valves. Using the minimally invasive pipe burst method, we can have your drains running again quickly. Water Service Using trench-less technology we can quickly replace your lead waterline or upgrade your current water service, causing minimal damage to your property Plumbing We can take care of all your plumbing needs no matter the size. Fixing small leaks to full plumbing line replacement, and everything in between. Concrete work From walkways to patio slabs we’ve got all your concrete needs covered. Underpinning & Walkouts If you’re looking for more living space, we can lower your basement to your desired height or add a second entrance. Using approved engineer drawings, and following building codes, we will create the basement you want. 24/7 EMERGENCY SERVICE
SPECIALITIES
Ask about the City Rebates for Sump Pumps and Back Water Valves
WEBSITE
https://tornado-plumbing.com/
YEAR ESTABLISHED
2014
PAYMENT METHOD
ALL Major Payment types Accepted.
LICENSES
Drain Layer, Drain Contractor, Building Renovator. See photo gallery.
LIABILITY INSURANCE
Yes
DIPLOMAS
Ontario College of Trades and Apprenticeships (Plumbing)
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years Labour and Warranty. Kindly ask for more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.