Hi Tanya,thanks a lot for the great review,we really appreciate your feedback,we always try to do our best.
We look forward to seeing you again,for any plumbing or another service you may need.
Thanks again,Tornado Plumbing and Drains team!!
Hi Linda,thank you so much for your great review,we really appreciate your time and your business. We look forward to work with you again in the future for any plumbing you need.
Take care easy, Regards Serhiy.
Hi there,
Thank you for your feedback. We agree, Serhiy is amazing! Will be sure to pass along your kind words. Your review is very important to us. Look forward to see you again. Thanks a lot.
Hi Olena,
Thank you for great review. It was a pleasure to working with you and glad that Serhiy was able to solve your plumbing issue. We are always a phone call away should you need us in the future. Thank you for your high recommendation, it means a lot.
Hi Thomas,
Thank you so much for your review. We always put customer experience and satisfaction as our priority and your review motivates us to do better and continue to do what we are doing. We are so glad to hear that Serhiy went above and beyond to help you resolve your drain issue. Thank you as well for high recommendation. Please feel free to contact our office if you will have any plumbing or drain problem in the future.
Hi there,
Thank you for such an amazing review. It was a pleasure to read your feedback. I'm so glad that Serhiy was able to take care of your plumbing needs quickly and efficiently. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thanks again for your review and recommendation. We're lucky to have you.
Thanks a lot for choosing and trusting us. Look forward to working with you again .
Hi James, thank you so much for the almost honest review after several changes from your end story,changes was after we sent over to the Homestars company with text evidence,pictures and video.Sorry to hear that you are disappointed.
Also the picture you added to the evidence it's doesn't show anything ( just overflow taking apart of you,and we haven't touched that even) unfortunately we don't have an option to post picture over here or video.
Before I went a head with the repair I explained in understandable manner that I'M RESPONSIBLE ONLY FOR THE ELBOW, AND 4 PEOPLE WERE A WITNESSED ME SAYING THAT!!!!
However, I am sorry you were hoping the cheapest option, to replace the leaking elbow, can fix all of your plumbing issues.
When I arrived, there were 3 very smart man that were surrounding, and a woman watching from a couch. I opened the ceiling, as agreed, and we filled up the bathtub and drained it a few times. Than people who live there used shower head and down spout. Afterwards we detected a leak from the elbow. In addition all plumbing components were surround with the yellow ABS cenment (glue). That means there was a leak in the past and some one poured glue on top of the pipes hoping to solve the problem without knowing where it was actually leaking. I quoted $250+tax for replacing the leaking elbow, and recommend to replace the rest of faulty looking pipe for additional cost. Nevertheless, owner immediately chose the cheapest option, although I strongly suggested replacing all of the drain, starting from overflow and past the p-trap. As well the existing drain was also not the right one and I did tell that to the owner.
Before I went ahead with the repair I explained in very understandable manner "I'M RESPONSIBLE ONLY FOR THE ELBOW", 4 PEOPLE WERE THERE AND HEARD THAT!!!!
After the repair we filed up the bathtub and drained it, all of MY REPLACEMENTS DIDN'T LEAK!!!!! I have a video of that, and it was sent to HomeStars for investigation.
Hi Bill,
It was a pleasure to read your review and learn how happy you were with the service we provided. We appreciate you recommending us and look forward to hearing from you should require plumbing or drain assistance again in the future. Thanks for choosing Tornado Plumbing and Drains.
Hi There,
We really appreciate your honest feedback, it's very important for us. We really loved working for you. When our customers happy, we are happy.
At Tornado Plumbing we work hard to fulfill all your plumbing needs, and offer some of the best service in the GTA. Our products are high quality, and all of our work is under warranty. By using the most recent technology we can offer you the best service to ensure your plumbing work is done efficiently and with quality. We provide free estimates, competitive rates, and city rebates are available.
Our services include waterproofing, pipe burst, plumbing repairs, backwater valve, concrete work, water service and repairs, drain camera inspections, drain snaking, and underpinning (basement lowering).
With appointments booked at your convenience, and 24 hour emergency service, you’re sure to get the job done with Tornado Plumbing.
Check us out here:
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YouTube videos on various plumbing and drain services may be found in our photo gallery.