Kleiner Moving & Storage

Formerly Kleiner Services
Moving & Storage
4543 Canada Way Burnaby BC V5G 4T4
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Private User
Private User
Private User reviews Vancouver, BC

Unhappy Customer

I paid for packing, moving and unpacking (total 3 days).
Packing went without a hitch but the moving took two and a half hours longer than quoted because they did not have enough men to help with the unloading. They stuffed goods into the storage room and have made it very difficult for me to get into the room with help from another person - further cost.
Have not had the courtesy to reply to my emails!!!

Approximate cost of services:
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Company Response

Hi there, Thank you so much for your review. We apologize for the delayed response. We wanted to follow up with the team to ensure we gathered all the team's notes for your service jobs.

Our team faced a couple of challenges at the destination address. These challenges were made aware to you on-site. Firstly, our goal is to park as close to the loading zone as possible. In this situation, we had to park on the other side of a bike path. To ensure everyone's safety while handling your contents, the team had to ensure there were no oncoming bikers. Secondly, the elevator was small, and we could only fit one large piece of furniture or a limited amount of boxes at a time. This increased the loading time due to the extra trips up and down the elevator.

Unfortunately, the elevator was smaller than expected, and the loading zone was not as optimal as we had hoped. This is why it is mentioned in the estimate and contract that the hours at the end of the day will be adjusted. We hope this answers your question and that you felt our team did an amazing job completing your smooth move. If you have any other questions, please don't hesitate to contact us.