Kleiner Moving & Storage

Formerly Kleiner Services
Moving & Storage
4543 Canada Way Burnaby BC V5G 4T4
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Kleiner Moving & Storage
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98%

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Reviews for Kleiner Moving & Storage

Average customer rating:
9.9 10 (145 reviews)

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Jen in Courtenay
Jen in Courtenay
0 reviews Black Creek, BC
10/10

Repeat customer - great service

Quennel, Mau, Marconi, Juan, and Andres were the best! They moved us back from our temporary house to our permanent home.

Approximate cost of services:
$2,600.00
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Company Response

Hi Jen, Thank you so much for taking the time to leave us a review and providing us with your feedback! We will share this with the moving team! We are happy to hear everything went smoothly and you are back in your home!

Private User
Private User
Private User reviews Vancouver, BC
4/10

Unhappy Customer

I paid for packing, moving and unpacking (total 3 days).
Packing went without a hitch but the moving took two and a half hours longer than quoted because they did not have enough men to help with the unloading. They stuffed goods into the storage room and have made it very difficult for me to get into the room with help from another person - further cost.
Have not had the courtesy to reply to my emails!!!

Approximate cost of services:
$6,000.00
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Company Response

Hi there, Thank you so much for your review. We apologize for the delayed response. We wanted to follow up with the team to ensure we gathered all the team's notes for your service jobs.

Our team faced a couple of challenges at the destination address. These challenges were made aware to you on-site. Firstly, our goal is to park as close to the loading zone as possible. In this situation, we had to park on the other side of a bike path. To ensure everyone's safety while handling your contents, the team had to ensure there were no oncoming bikers. Secondly, the elevator was small, and we could only fit one large piece of furniture or a limited amount of boxes at a time. This increased the loading time due to the extra trips up and down the elevator.

Unfortunately, the elevator was smaller than expected, and the loading zone was not as optimal as we had hoped. This is why it is mentioned in the estimate and contract that the hours at the end of the day will be adjusted. We hope this answers your question and that you felt our team did an amazing job completing your smooth move. If you have any other questions, please don't hesitate to contact us.

Penny in Vancouver
Penny in Vancouver
0 reviews Vancouver, BC
10/10

Awesome job and so professional

We found Kleiner Moving to be so professional, trustworthy and true to their word. Awesome job.
They asked the questions needed to get the job done right with no hidden surprises. We had 2 trucks and 6 movers. Out of our large house and into our condo all within the time given. All the movers were polite and friendly. Every single piece of furniture was wrapped. We did not have a single item damaged.
I also appreciated the contact and reminders prior to our move as well as the friendly emails after the move, just to make sure we were settled in. Thank you so much to the entire team.

Approximate cost of services:
$4,500.00
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Company Response

Hi Penny, Thank you so much so taking the time to leave us a review! We are very happy to hear that your move went so well! We hope you are enjoying your new home!

Private User
Private User
Private User reviews Vancouver, BC
8/10

Last Minute Move

I contacted Kleiner the day before my family and I used the company's moving services. We were in a desperate situation as our place flooded and had to clear out our apartment for restoration. I appreciated how quickly Kleiner got back to me and arranged movers for the next morning. The movers were professional and worked efficiently, so we paid less for the service than what was quoted. The only complaint we have is that the moving truck provided was too big (it was the second biggest one they had) and I have informed that we live in a 500 sq ft (also provided photos). So we couldn't keep our things in the original storage locker we rented as they couldn't park at the loading dock, and had to move our things to the Kleiner storage in Richmond.

Approximate cost of services:
$994.00
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Company Response

Hi there, We appreciate you taking the time to leave us a leave review. We are happy to hear that we were able to assist you last minute and that you had a good moving experience with us. In regards to the truck size, we try our best to assign each truck to specific moves. If a booking is made last minute it may be a bit of a challenge but our team will still try their best to assign an available truck. We appreciate you taking the time to provide us with your feedback!

Private User
Private User
Private User reviews Vancouver, BC
10/10

Moving Services

My moving experience and the service I received from the beginning to end was fantastic. The pre screening questions asked allowed for no surprises. On moving day, the moving team was able to deal with the many unplanned surprises with my starta and applied moving strategies to keeping everything efficient! The moving team was very respectful with tight spaces and stairs (a lot of them)!

Approximate cost of services:
$1,000.00
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Company Response

Hi there, thank you for providing us with this review. We are so happy to hear that the entire moving process went smoothly. We wish you all the best in your new home!

Jennifer in Toronto
Jennifer in Toronto
1 review Vancouver, BC
10/10

Best move ever!

Aaron and Benny were the best - fast, efficient and a pleasure to deal with.

Approximate cost of services:
$1,800.00
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Company Response

Hi Jennifer, Thank you for the feedback and review! We will share this feedback with the moving team. We wish you all the best in your new home!

Move to Coquitlam
Move to Coquitlam
0 reviews Burnaby, BC
10/10

Moving to Coquitlam

Absolutely terrific service! Arrived on time! 3 professionals who knew what they were doing! Efficient, careful and friendly? Would certainly recommend their services.

Approximate cost of services:
$1,800.00
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Company Response

Hi there, Thank you for this review and recommendation. Congratulations on your new home!

Private User
Private User
Private User reviews Vancouver, BC
10/10

Awesome job by Kleiner Moving & Storage

These guys did a great job and worked incredibly efficient and careful with furniture. Highly recommended!

Approximate cost of services:
$900.00
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Company Response

Hi there, Thank you so much for this review and recommendation!

Zuul
Zuul
0 reviews Burnaby, BC
10/10

Move

They were fast, friendly, efficient, and professional. I wouldn’t hesitate to use them for our next move or recommend them to others.

Approximate cost of services:
$2,300.00
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Company Response

Hi Zuul, Thank you so much for the review! We wish you all the best in your new home!

Derek in Toronto
Derek in Toronto
0 reviews Delta, BC
10/10

Great experience

Great experience fast friendly service would recommend.
Pay great attention to detail to all of the fragile items wrapped up all the furniture as well.

Approximate cost of services:
$2,800.00
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Company Response

Hi Derek, Thank you for providing us with your feedback and recommendation!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kleiner Moving & Storage

Kleiner Moving & Storage are locally owned and operated moving and storage company who strive to give clients a stress-free experience. Every project is different and we work towards a customized solution for each individual or family or company. Sit down, relax, and let our movers do the heavy lifting. With our all-in-one pricing and services, our goal is to help you make a smooth transition into your new home or office. Get your free estimate with us today! We have experience with both residential and commercial properties in Greater Vancouver, Fraser Valley, and Vancouver Island. We also move clients to the Interior too.

All our rates include a minimum of 2 men, a truck, gas, and mileage. There are no hidden fees and our hourly fee is 100% guaranteed with a written quote. Whether it is a piano or packing whatever you require our team will be equipped to do it. We bill by the hour with a 2 hour minimum with 1 hour travel time, which covers 30 mins to the site and 30 mins back to the site. Example: Final Invoice will be hours worked from start to finish plus 1 hour travel time.

Here is our promise!
- Customer Services is our first priority! We listen to our clients and always come up with creative alternative solutions for every situation.
- We have no hidden fees! At Kleiner Services , we always send an estimate before the job for our clients to review.
- We show up on time and work on your budget! We keep our clients informed during the entire job.
- We don't charge extra for curb side items, long narrow walkways, or stairs. We work the job until it is done!
- We focus on following up with our customers to ensure our clients are happy even after the move.

CATEGORIES
Moving & Storage and Piano Moving & Tuning
PRODUCTS
We offer all products required for moving services such as shrink wrap, moving pads, tap, boxes, bubble wrap and more. Just call us and ask.
SERVICES
We offer Pre and Post Moving Services. That includes, packing with an inventory report, assembly and disassembly,storage, and if you require delivery services and junk removal depending on the items. We also offer content management for restoration companies if you have been in a fire or flood.
BRANDS
Kleiner Services Inc. is a family BC owned company. We treat you like our family which makes you our priority. We focus on customer services and put your needs and your prized possessions on top of the list. We train and treat our movers and packers like family. Therefore, they treat you like family.
STYLES
Our Style is to under promise and over deliver. #WeCanHelp is our motto so let us take care of you during your transition into your new home or space.
SPECIALITIES
Our specialties is listening to our clients and paying attention to details. We also move pianos and deal with content management.
WEBSITE
https://www.kleinerservices.com/inquiryform
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Visa, Master Card, Cheque, and eTransfers
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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